ITIL® Intermediate Level - Service Strategy (SS) Training & Exam Package

e-Careers Limited
4.5
1 review
  • The staff was very helpful in setting it all up for me. My questions were replied quickly too, I look forward to gain the certificate.
    ← | →

Vocational qualification

Online

£ 395 VAT inc.

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Description

  • Type

    Vocational qualification

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

Be able to determine an efficient service strategy

Get certified in ITIL® Service Strategy and be able to determine a workable, efficient, client-pleasing IT service strategy.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Once the SS exam has been passed you will be able to undertake roles such as IT operations manager, IT strategy or business strategy consultant. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

The course is for anyone who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who is responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service strategy is defined and managed.

In order to take the Service Strategy exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

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Reviews

4.5
  • The staff was very helpful in setting it all up for me. My questions were replied quickly too, I look forward to gain the certificate.
    ← | →
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Korrina Roebuck

4.5
19/02/2017
What I would highlight: The staff was very helpful in setting it all up for me. My questions were replied quickly too, I look forward to gain the certificate.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • ITIL
  • Service Strategy
  • IT
  • Stakeholder Management
  • Human Element
  • Technology Infrastructure
  • Critical Success Factors
  • Service Desk
  • Service level agreements
  • Governance
  • Team Building
  • Issue Resolution

Course programme

The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand the role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation. • The principles behind good service design • The processes the need to be built in to support and manage the service strategy • Using IT frameworks to help improve governance and the impact of strategy on other business processes • Building the team and assigning roles and responsibilities necessary to implement strategy • Identifying and resolving issues that could prevent successful deployment of the new strategy

Additional information

Flexible, interest-free, part payment options available.

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ITIL® Intermediate Level - Service Strategy (SS) Training & Exam Package

£ 395 VAT inc.

The best Management and Information Systems courses

See all

See all