Medical and Clinical Administrator Diploma

Medical and Clinical Administrator Diploma

COURSE CONTENT

The course is divided up into Seven units, as follows:

Unit 1: Reception Skills
o General reception skills
o Duties of a Medical Receptionist
o Telephone skills
o Customer service
o Making and recording appointments

Unit 2: Office Administration
o Record keeping
o Communications
o Time management

Unit 3: Technology
o Typing and keyboard skills
o Microsoft office software
o Common medical software

Unit 4: Medical Terminology
o Origins of structure and medical terms
o Composition of medical words

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o Terminology of body structures, systems, diseases and conditions
o Titles, professional qualifications and professional bodies
o Eponyms, acronyms and abbreviations in common use

Unit 5: Working with Medicines
o Drugs awareness
o Legislation governing medicines
o Medicines
o Controlled Drugs
o Drugs disposal

Unit 6: Hygiene
o The importance of hygiene
o How to maintain hygiene standards
o Cleaning for infection control
o Waste disposal for infection control
o Health care associated infections

Unit 7: Confidentiality
o The need for confidentiality
o The legal position
o Best practice
o Other legislation associated with record keeping


Assessment
Each element of the course is followed by a written assignment, which is
submitted to and marked by your tutor. There is no word count for these
assignments, however you do need to prove to the tutor that you have fully
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understood the question asked, one sentence answers will be rejected and you
will be asked to re-submit it again.
Upon successful completion of the assignments you will be eligible
for certification from OCN. Please note that students’ assessments are moderated
three times per year by OCN. Submission dates and deadlines for moderation
are fully detailed in the student study pack.