Modelling Business Processes

Modelling Business Processes

Duration:	2 days
Scheduled course fee:	£885+VAT
ISEB exam fee:	£110+VAT AssistKD delegates / £195+VAT non AssistKD course attendees

Modelling Business Processes Overview
Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement studies. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives participants the opportunity to apply their knowledge in a practical and stimulating way.
In addition to covering the full ISEB syllabus, this course is approved as consistent with the IIBA BABoK version 1.6
ISEB qualifications
This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.
SFIA Mapping
Business Process Improvement level 5.

1. Context for business process modelling This session examines some of the fundamental aspects of business process modelling, including the rationale for modelling processes.
   
   • Definition of a business process
   • Definition of systems thinking
   • Reasons for modelling business processes
   • Approaches to business process improvement
   • Process and functional views of an organisation
   • Hierarchical approach to business process improvement
   • Road map for business process improvement
2. The organisational view
   • The business context for business processes, including competitors and the external environment
   • The customers and the value proposition
   • The categories and nature of suppliers
   • Value chain analysis
   • Modelling the organisational business processes
3. Modelling processes
   • Process modelling notation
   • The UML activity diagram approach to business process modelling
   • Swim lane diagrams
   • Depicting decisions and alternative process flows
   • Depicting concurrent process flows
   • Business events and triggering processes
   • End points for business processes
   • Business rules
4. Analysing tasks
   • Identifying tasks
   • Measures related to tasks
   • Inputs, outputs and triggers for tasks
   • Steps in the task, decisions and business rules
   • Task analysis worksheets
5. Human aspects of performance
   • Organisational support for tasks
   • Standards to be applied
   • Skills and knowledge
   • Feedback and consequences
   • Human performance worksheets
6. Managing and measuring processes
   • Roles and responsibilities in achieving performance measures for processes
   • Hierarchy of measures
   • Formal approaches to measurement - Six Sigma
7. Process improvement and redesign
   • Prioritising the business process improvement work
   • 'To be' process models
   • Process problems:
     • Process disconnects
     • Handoffs
     • Delays
     • Lack of IT support
   • Process redesign patterns - approaches and risks
8. Implementing the 'to be' business process
   • Road map for implementing business process change
   • People issues
   • Organisation issues
   • IT requirements - the link between the business process model and use cases
   • Managing and embedding process changes
9. Course summary and review At the end of the course, the approach taken and the techniques used are revisited in order to clarify any points and increase delegates' understanding of the approach.
   
   • Review of business process improvement approach: the three levels of the hierarchy
   • Review of the business process improvement techniques: the notation and application.