Part 4 of the Gearing Up Drivers CPC Passport
Short course
In St Helens
Description
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Type
Short course
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Level
Beginner
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Location
St helens
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Class hours
7h
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Duration
1 Day
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Start date
Different dates available
Gearing up your Service Excellence
The Northern Logistics Academy is a logistics and transport training specialist, based in the Northwest of England, delivering sector specific training and qualifications. We are JAUPT approved for the delivery of Driver CPC periodic training courses.
If you drive a lorry, bus or coach as the main part of your job, it is a legal requirement that you must hold the full Driver Certificate of Professional Competence (CPC).
To gain this you must do either 35 hours of periodic training every 5 years or, 7 hours training per year in order to maintain your Driver Certificate of Professional Competence.
Facilities
Location
Start date
Start date
Reviews
Subjects
- CPC
- Customer Service
- Logistics
- Driver
- Ambassador
- Gearing
- Logistics Academy
- Customer journey
- CPC Passport
- Transport
Course programme
Introduction to Service Excellence: outlines knowledge and information that enables you to identify and understand the importance of being customer focused.
Talking to our Customers: Discover tools to hold a conversation, the importance of the conversation and what not to discuss. This section also covers the channels of communication and a reflection on how they can be improved.
The Customer Experience: delivers an insight for you to understand the customer journey, where the journey can go wrong and how the relevant impact of this.
Listening to The Customers: focusing on the significance of listening in relation to customer service. The traits of an active listener and the importance of feedback.
Improving Service Excellence and Dealing with Issues: will equip you with the ability to handle complaints and the importance of customer service standards.
The Driver as an Ambassador: enable you to understand the importance of the role of a driver and being an ambassador for your company.
Part 4 of the Gearing Up Drivers CPC Passport