Residential Dementia Care

Sustaining Dementia Care Delivery
Senti is a unique methodology that supports quality training and change management and which uses the preferences and experiences of home’s residents, relatives and staff to build up a picture of the actions required to enhance care performance and quality within their home.

Senti Quality Assurance is simple to implement and designed specifically for use by all care workers in the residential care sector. It includes:

• A user manual - implementing a quality system
• Templates to complete surveys and an analysis support framework
• ‘Listening’ satisfaction statement templates
• The ‘Ethel’ and ‘Geoff’ care-planning framework and the ‘Marie’ Case Study to profile/audit the care of Frail and Vulnerable Adults including those with Dementia
• Managers and staff good practice audits linked to National Minimum Standards
• Distance learning coaching and training help-line.

Dementia Care Training/Facilitation
Senti is introduced into homes with an on-site training session, which includes practical examples and exercises in completing profiles:

• Groups of staff together complete profiles for residents
• Individual staff complete audits showing that the identified needs of a resident have been recorded in the
• home’s ‘daily observation log’
• The in-house leader/facilitator supports staff as they complete profiles/audits and sustains ongoing quarterly
• audits of care delivery.

Training and Satisfaction Survey Support
Staff work towards Senti Vocational Qualifications (SVQ) and the Senti Quality Accreditation. Locality trainers and administrators help them:

• To implement change using tried and tested coaching techniques
• To regularly measure survey feedback from Residents and Relatives.

Staff surveys are confidentially analysed by DBA.

The DBA help-line/certification service
Green Band and Green’s endorsements are awarded for:

• ‘Leadership’ and ‘sustained’ use of the ‘Ethel’ and ‘Geoff’ Communication/Observation care models.
• Survey satisfaction levels – for residents who can communicate effectively, for relatives and for staff.

Benefits
Costs are reduced by:

• Putting a higher priority on training staff to deliver inspectable dementia care records
• Cascading knowledge and skills to new staff
• Meeting value based National Minimum Standards (NMS) with SVQ evidence.