ABC of ICT - CARD DECK

Description
The ABC of ICT cards allow course delegates to discuss the consequences and possible solutions to the worst practices and issues in IT service management (ITSM). They give hands-on experience in solving ITSM-related issues.

Program

Buy these essential ITIL and ISO20000 training tools today!The cards provide a complete list of all things that could go wrong in any ITIL or ISO20000 project, as well as the worst IT service management practices. These cards are particularly ideal for training courses. Course delegates can instantly recognise issues and pick the cards that apply to them.

They allow course delegates to name the issues that really inhibit successful IT service management (ITSM). TheABC of ICTcards allow course delegates discuss the consequences and possible solutions to these issues, and with that they achieve something very important: they give hands-on experience in solving ITSM-related issues.

Key Features and Benefits:

• Ideal for ITIL and ISO20000 courses, providing students with a group activity that will aid them in identifying the worst practices and problems in ITSM. Allowing course delegates to identify and learn how to address and solve these issues.
• Created by highly experienced training course providers. Adding to the validity of the use of this type of method in training.
• Bulk discounts are available for this product, please contact us for more information.

Author: GamingWorks
Publisher: Van Haren Publishing
ISBN 10: 9087531389
ISBN 13: 9789087531386
Format: Deck of Cards
Published Date: 2008
Availability: In Stock

DISCOUNTS AVAILABLE FOR BULK PURCHASE - EMAIL or Telephone: + 44 (0)845 070 1750