Administering Cisco Communications Manager and Unified Messaging (ACCMU)

This five day instructor led course focuses on using Cisco Call Manager/Communications Manager and other IP telephony components that are connected in LANs and WANs. This course incorporates Unified Messaging to produce competent administrators of the Call Manager and Unity product, up to and including Call Manager Release 6.0. Upon completion of this training course, delegates will be able to configure the various Cisco IP telephony devices, perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.

Course Objectives

• Select, connect and configure the various Cisco IP telephony devices
• Configure Cisco Call Manager to add users, phones, and Cisco IP Communicator to the Cisco Call Manager database by using manual configuration, auto registration, or BAT
• Configure Cisco Call Manager to enable features and services to include conferencing, MOH, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, and Cisco IP Phone Services
• Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
• Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Prerequisites

• A working knowledge of Microsoft Windows 2000
• A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
• A working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified Call Manager or Cisco Unified Communications Manager preferred)

Who should attend
This course will be beneficial to individuals who are responsible for the planning, design, implementation and administration of Cisco Unity systems and administration of Cisco Call Manager in an IP telephony, corporate messaging systems environment.
Course outline

• Cisco Unified Messaging Overview
• Introducing Cisco IP Phones
• Connecting End-User Devices
• Configuring Cisco Unified Call Manager to Support
• Navigating Cisco Call Manager
• Configuring User Features
• Using BAT
• Remote Monitoring and Troubleshooting
• Cisco Unity Connection Overview
• Cisco Unified Messaging General Setup
• Cisco Unified Messaging Subscriber Configuration
• Cisco Unified Messaging System Monitoring and Maintenance

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