Administration Bundle Diploma Level 3 - CPD Certified

COURSE CURRICULUM

Administrative Management

Module One – Getting Started
Module Two – Why Your Office Needs Administrative Procedures
Module Three – Gathering the Right Tools
Module Four – Identifying Procedures to Include
Module Five – Top Five Procedures to Record
Module Six – What to Include in Your Binder (I)
Module Seven – What to Include in Your Binder (II)
Module Eight – Organizing Your Binder
Module Nine – What Not to Include in the Procedure Guide
Module Ten – Share Office Procedure Guide
Module Eleven – Successfully Executing the Guide
Module Twelve – Wrapping Up

Admin Support

Module One – Getting Started
Module Two – Getting Organized (I)
Module Three – Getting Organized (II)
Module Four – Managing Time
Module Five – Getting It All Done On Time
Module Six – Special Tasks
Module Seven – Verbal Communication Skills
Module Eight – Non-Verbal Communication Skills
Module Nine – Empowering Yourself
Module Ten – The Team of Two
Module Eleven – Taking Care of Yourself
Module Twelve – Wrapping Up

Personal Assistant

Module One – Getting Started
Module Two – Working with Your Manager
Module Three – Administrative Soft Skills
Module Four – Effective Time Management
Module Five – Meeting Management
Module Six – Tools of the Trade (I)
Module Seven – Tools of the Trade (II)
Module Eight – Being an Effective Gatekeeper
Module Nine – Organizational Skills
Module Ten – Confidentiality Guidelines
Module Eleven – Special Tasks
Module Twelve – Wrapping Up
Secretarial and PA Training Level 2- Activities

Business Writing

Module One – Getting Started
Module Two – Working with Words
Module Three – Constructing Sentences
Module Four – Creating Paragraphs
Module Five – Writing Meeting Agendas
Module Six – Writing E-mails
Module Seven – Writing Business Letters
Module Eight – Writing Proposals
Module Nine – Writing Reports
Module Ten – Other Types of Documents
Module Eleven – Proofreading and Finishing
Module Twelve – Wrapping Up

Customer Service

Introduction To Customer Service
The Power of Positive Thinking in Customer Service
Types of Difficult Customers and How to Help them
How to Deal with Difficult Customers
Conclusion
Time Management
Where Do You Spend Your Time
Managing Tasks
Planning
Goals
Tips From The Gurus
Wrapping Up

Organisational Skills

Module One – Getting Started
Module Two – Remove the Clutter
Module Three – Prioritize
Module Four – Scheduling Your Time
Module Five – To Do Lists
Module Six – Paper and Paperless Storage
Module Seven – Organization in Your Work Area
Module Eight – Tools to Fight Procrastination
Module Nine – Organizing Your Inbox
Module Ten – Avoid the Causes of Disorganization
Module Eleven – Discipline is the Key to Stay Organized
Module Twelve – Wrapping Up
Organisational Skills Course for Administrator Level 2- Activities

Self Esteem & Confidence Building

Module One – Getting Started
Module Two – What Does Self-Confidence Mean To You
Module Three – Obstacles to Our Goals
Module Four – Communication Skills
Module Five – The Importance of Goal Setting
Module Six – Feeling the Part
Module Seven – Looking the Part
Module Eight – Sounding the Part
Module Nine – Powerful Presentations
Module Ten – Coping Techniques
Module Eleven – Dealing with Difficult Behavior
Module Twelve – Wrapping Up

Microsoft Word

Module One – Getting Started
Module Two – Opening
Module Three – Working with the Interface
Module Four – Your First Document
Module Five – Basic Editing Tasks
Module Six – Basic Formatting Tasks
Module Seven – Formatting Paragraphs
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Styles
Module Ten – Formatting the Page
Module Eleven – Sharing Your Document
Module Twelve – Wrapping Up

Microsoft PowerPoint

Module One – Getting Started
Module Two – Opening PowerPoint
Module Three – Working with the Interface
Module Four – Your First Presentation
Module Five – Working with Text
Module Six – Formatting Text and Paragraphs
Module Seven – Adding Pictures
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Transitions and Animations
Module Ten – Setting Up Your Slide Show
Module Eleven – Showtime!
Module Twelve – Wrapping Up

Microsoft Excel

Module One – Getting Started
Module Two – Opening Excel
Module Three – Working with the Interface
Module Four – Your First Worksheet
Module Five – Viewing Excel Data
Module Six – Building Formulas
Module Seven – Using Excel Functions
Module Eight – Using Quick Analysis
Module Nine – Formatting Your Data
Module Ten – Using Styles, Themes, and Effects
Module Eleven – Printing and Sharing Your Workbook
Module Twelve – Wrapping Up