Advanced ITIL Course

Understanding Service Management as a practice and the principles, purpose and objectives of Service Design.
Comprehend the manner in which all Service Operation processes interact with our Service Lifecycle processes.
An understanding is gained of the sub processes, activities, methods and functions in the Service Operation processes.
You learn about Service Operations – roles and tasks at hand.
The methods of Service Operation performance.
Understanding technology and implementation requirements in support of Service Operations.
You learn about Service Operation – challenges, critical success factors, and risks associated with it.
The curriculum comprises an overview of the Advanced ITIL course which comprises an Introduction to the course and the objectives of Service Operation

This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.

The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.

All courses need the learner to possess a certain level of competency. This course, too, needs the learner to have the following skills:

21 contact hours with Accredited Training Organisation
Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.

The center will contact you once you have sent your information through the form.