Advanced Management Skills for Middle Managers

Successful managers need to inspire enthusiasm and commitment, thus enhancing performance and productivity. Their capability depends on the astute use of interpersonal, motivation and communication skills.

Defining the manager’s role

Managing people effectively. Understanding different behavioural patterns - Managing diversity and equality - Delegation and supervision - Leadership activities and communication skills

Managerial skills and techniques. Ascertaining manpower requirements - Building loyalty and rewarding achievements - Appraising and developing an effective employee reward system

Managing for improved performance. Strategic planning - Decision-making - Effective control

Optimising quality. Value analysis - Function process mapping - Using time effectively

Managing change

Effective communication skills using NLP

Negotiation tactics and techniques

Budgeting and cost control. Controlling office costs - Budgeting and analysis

Creativity and competitive thinking

Developing an appraisal and reward system
Creating and assessing budgets
Building and managing effective communication across the organisation
Collective decision-making
Business process mapping
Organising work-flow and delegation
Managing the change process
Formulating a strategic plan
Aligning talent management to your business strategy
Time management
Performing a valuation analysis