Advice and Guidance Support Level 2

DC Training & Development Services Ltd. sources funding from a variety of sources and is distributed on a first come first serve basis. This ensures that we are able to cater for a wide range of professions and industry sectors regardless of candidates’ previous qualifications.

To qualify, delegates must be employed either full or part time and a UK resident for a minimum of three years. The training must be job related and the company need to be prepared to release staff for assessment during working hours. Eligibility is variable within each of our funding contracts however the most appropriate funding source can be easily determined through a short interview with the employer and/or employee.

In the event that DC Training & Development Services Ltd. are unable to provide funding for your chosen course, whether it is due to eligibility or that the course itself is simply not funded, we can still offer the training at an agreed rate. Prices for all courses are individually quoted and based on; number of candidates, type, level and duration of course and the delivery location.

NVQ
All our NVQ courses are nationally recognised and certified by City and Guilds, OCR, EAL or ILM.

Awarding Body
City & Guilds

Course Duration
Approx 6-8 Months

Possible Occupations
Administrator
Administration Assistant
Customer Service Assistant / Manager within basic Advice and Guidance roles
Aspiring Practitioner

Additional / Related Training Available
NVQ Level 2 in Customer Service
NVQ Level 3 in Customer Service
ILM Level 2 in Team Leading

Qualification Summary
The purpose of the NVQ Level 2 in Advice and Guidance Support is to equip those engaged in customer support or admin functions in an advice and/or guidance organisation but who might be aiming to become practitioners in this area to establish competence in a range of support activities. Including; making contact and identifying client requirements, interacting with clients using a range of media and supplying and maintaining client information materials.