In Leicester

£ 125 + VAT


  • Typology

    Short course

  • Location


  • Duration

    1 Day


Aimed at teaching you to be less accommodating and more assertive in setting clear boundaries for others.
Suitable for: Anyone who finds it difficult to say 'no' at work.

Important information

Government funding available




Leicester (Leicestershire)
See map
15 Putney Road West, Freemens Common, LE2 7TB


On request

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question

Course programme

Course Content

  • Individuals feelings in new or awkward situations
  • The use of language to achieve a clear message
  • The effects of other peoples demands on you
  • Stress in the workplace and how to identify improvements
  • Conflict resolution and diffusing potential situations
  • Behavioural changes to improve outcomes
  • Identifying choices to deflect demand

Learning Objectives

  • Dealing with your own feelings and increasing your confidence
  • Being able to deliver clear messages
  • Setting boundaries for others
  • Handling difficult people
  • Moving situations forward
  • Learning how to say ‘No'

Additional information

Payment options: £125 per person £600 group of 6 £900 group of 12
Career opportunities: Effective communication; ILM Team Leader courses.


£ 125 + VAT