Assertiveness Skills

Short course

In

£ 260 + VAT

Description

  • Type

    Short course

  • Level

    Intermediate

  • Duration

    1 Day

To achieve improved results and relationships through developing a more assertive, confident and credible image. Suitable for: Anyone who wants to improve their assertiveness skills and hence their overall effectiveness, interpersonal relationships and efficiency in their job.

Important information

Government funding available

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Course programme

Assertiveness Skills

Learning Outcomes

  • At the end of the course participants will be able to:
  • Communicate with increased confidence and present themselves more assertively
  • Develop and maintain effective working relationships
  • Develop and maintain a positive attitude


Course Dates
2 July 2009 - Plymouth Novotel

Timings
09:00 - 16:30 with mid morning and mid afternoon breaks and an hour for lunch.

Course Content:
Developing effective working relationships

  • assertive styles/behaviours/conflicts
  • managing upwards
  • key relationship analysis
  • influencing skills
  • respecting the rights of self and others
  • tips for disagreeing constructively

Developing and maintaining a positive attitude

  • definition
  • effects in the workplace
  • how to develop


Course Design and Methodology
The day will be a combination of:

  • Lecturer input
  • Syndicate work, including some role play
  • Small group and one-to-one working
  • Personal exploration
  • Quizzes and questionnaires

Assertiveness Skills

£ 260 + VAT