Assertiveness Skills
Short course
In
Description
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Type
Short course
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Level
Intermediate
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Duration
1 Day
To achieve improved results and relationships through developing a more assertive, confident and credible image. Suitable for: Anyone who wants to improve their assertiveness skills and hence their overall effectiveness, interpersonal relationships and efficiency in their job.
Important information
Government funding available
Reviews
Course programme
Assertiveness Skills
Learning Outcomes
- At the end of the course participants will be able to:
- Communicate with increased confidence and present themselves more assertively
- Develop and maintain effective working relationships
- Develop and maintain a positive attitude
Course Dates
2 July 2009 - Plymouth Novotel
Timings
09:00 - 16:30 with mid morning and mid afternoon breaks and an hour for lunch.
Course Content:
Developing effective working relationships
- assertive styles/behaviours/conflicts
- managing upwards
- key relationship analysis
- influencing skills
- respecting the rights of self and others
- tips for disagreeing constructively
Developing and maintaining a positive attitude
- definition
- effects in the workplace
- how to develop
Course Design and Methodology
The day will be a combination of:
- Lecturer input
- Syndicate work, including some role play
- Small group and one-to-one working
- Personal exploration
- Quizzes and questionnaires
Assertiveness Skills