Assertiveness skills

course description
this 2-day training course involves participants in realizing their own rights and the right of others in the workplace. practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. delegates will also learn to recognize differences and when not to be assertive.

target audience
anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively
course content

• feedback and support
• johari window
• public self
• blind spot
• private self
• unknown potential
• what is feedback?
• guidelines for receiving feedback
• guidelines for giving feedback
• communications theory
• transactional analysis
• life positions
• ego states
• constants
• constant parent
• constant adult
• constantchild
• transactional analysis
• analysing transactions
• complimentary transactions
• crossed transactions
• ulterior transactions
• changing behaviour
• what is an egogram?
• assertiveness techniques
• recognising choices
• assertiveness preparation checklist
• rights you have within the area of assertiveness
• six types of assertion
• when to use assertion
• action plans
• bibliography