Assertiveness At Work

Assertiveness At Work

Course content
This very interactive course will provide many opportunities to practise and master the techniques discussed.

• Defining assertion - you're half way there already
• How to build a personal platform of natural confidence
• How to create respect in others and enjoy it too
• How to grow practical and productive relationships for working success
• How to understand and act on different levels of assertion
• How to tackle direct and indirect passivity and aggression
• Ten great steps to help you cope with criticism, bullying, manipulation and insincere flattery
• The When and How Checklist for Success
  "Course was very interactive, based tasks on all experiences at work. Clear, helpful, listened to our input"
  Kajal C., Corla
  
  "Made me think and come away with something. Felt at ease, knowledgeable - useful in what I learnt"
  Alan W., TFL (Transport for London)
  
  "The presenter was excellent. Extremely useful for my day to day job and can put into practise easily"
  Angela M., Sainsbury's Bank
  
  "I've learned a lot - good demonstrations"
  Katherine M., British Transport Police
  
  "Great tutor - made it real fun. Good interactive exercises which helped everyone to relax"
  Phil R., Royal Borough of Kingston Upon Thames
  
  "Naturally assertive person to learn from. Lots to think about and work on in the coming months"
  Amanda W., SWH
  
  "Everything was covered that I needed"
  Leanne C., Hapag Lloyd
  
  "Good mixed content"
  Keith F., Amphenol
  
  "Covered a lot of ground"
  Sophie D., Mindshare
  
  "Very helpful. Lots of interaction"
  Jacqueline C., Macfarlanes (Solicitors)
  
  "Very useful techniques"
  Vinita M., Arram Berlyn Gardner (Accountants)
  
  "Excellent information"
  Ben M., Wellers (Accountants)