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Cosensa Learning & Development Ltd

Assertiveness at Work

Cosensa Learning & Development Ltd
In Belfast ()

£ 201-500
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Important information

Typology Training
Level Advanced
Duration 1 Day
  • Training
  • Advanced
  • Duration:
    1 Day

The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships. This Assertiveness at Work training programme defines assertive behaviour, and shows how it can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development and enables them to communicate with more confidence and develop positive responses to a wide range of situations.

This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others.

The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior management positions in industry.

All delegates who successfully complete this course will receive a certificate of attendance.

Important information

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What you'll learn on the course

Interpersonal Skills
Dealing with People
Assertive Behaviour
Resolving Issues
Positive Body Language
Achieving Results
Improving Self-Confidence
Enhancing Personal Image
Being Persuasive

Teachers and trainers (1)

Peter Noreiko
Peter Noreiko
Senior Trainer

Course programme

Course Content:

By the end of this course each delegate will be able to:

  • Recognise and explain the differences between aggressive, assertive and passive behaviour
  • Describe the benefits of assertive behaviour
  • Deal with fear positively
  • Move from negative to positive ways of thinking and talking
  • Take control through positive body language techniques
  • Use an influential style of behaviour for getting ideas accepted
  • Deal with difficult people in a more confident manner
  • Course benefits:
  • Handling people and situations at work with confidence
  • Achieving results through improved communication
  • Resolving issues before they arise as problems
  • Dealing with sensitive situations
  • Enhance your own image, self-esteem and confidence

Additional information

Payment options: Prices start from £345+VAT per delegate. Please note multiple Booking Discounts are available when you book 2 or more delegates onto this course.

These work out as follows: -

2 delegates = 10% discount
3 delegates = 15% discount
4 delegates = 20% discount
5 delegates = 25% discount
6 delegates or more = 30% discount (maximum discount available)

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