Assertiveness at Work

What is assertiveness? It may be easier to say what it is not. It is not aggressiveness, selfishness, bossiness, clever techniques, or manipulation. Why bother learning to be assertive? Being assertive improves a person’s chances of getting what they want; it reduces frustration; and it enables you to deal with difficult situations more effectively.

Above all it is a way of influencing others and communicating with them as equals, so that you build and maintain self-esteem on both sides.

• Behaviour options – defining aggressive, assertive and passive behaviour
• Identifying situations where you wish to be more assertive
• Identifying different behaviours – causes and effects
• Rights and responsibilities
• Understanding Barrier Beliefs
• Practising Assertive Techniques – 3 basic steps, Broken record, Fogging, Positive Inner Dialogue
• Personal Action Planning for confidence