B – ESOL and Business Administration Level 1
Course
In Leicester
Description
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Type
Course
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Location
Leicester
This course is for adults who do not have English as a first language and who are interested in a career in administration/ office work. This course is designed to help learners improve their office related and customer care related skills in conjunction with Reading, Writing and Speaking and Listening skills.
Facilities
Location
Start date
Start date
About this course
Standard entry requirements for this course is English at entry level 3, prior office knowledge or experience not required.
Reviews
Subjects
- Ms Office
- Business and Administration
- Writing
- English
- ESOL
- Office IT
- Business Administration
- Customer Care
Course programme
Year 1
You will learn about the skills that are required to work in an office or a customer care environment. The course covers modules on health and safety, dealing with telephone calls, handling customer queries,writing emails and formal letters, filing, stock control and dealing with requisitions. The course also includes generic topics such as understanding organisational structures of companies, the qualities of an office worker, safety at workplace and office linked terminology. The course will prepare you to gain national level qualifications in English, Maths, ICT and Customer Care.
Additional information
B – ESOL and Business Administration Level 1