Customer Care Courses

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care...

... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer Manager, Customer Service, Service reports and dashboards...

..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Telephone techniques, Communication Skills, Negotiation techniques...

... look for. The course offers flexible self-paced video learning, making it an excellent starting point for individuals wanting to improve workplace performance, enhance CV appeal, or progress into higher-level customer service training. Whether new to the field or looking to refresh existing skills... Learn about: Customer In Person, Customer Relationships, Customer Retention...

...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Excellent Customer Care, Customer Retention, Customer relationship...

...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Communication Training, Customer satisfaction, Customer Retention Strategy...

... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Customer database, Service Management, Customer Service...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Incoming Calls...

...; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Retention, Service reports and dashboards, Service level management...

...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...

... for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer Care, Relationship Marketing, Customer relationship...

... the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy... Learn about: Customer Service Skills, Personality Test, Personal Trainer...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...