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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer database, Customer Relation Management, Customer Service...
- Course
- Distance Learning
- Advanced
- December
... reputations. For those who truly master the art of high-end Customer Service provision, career opportunities spanning most sectors on a global basis are limitless in scope. This popular Customer Service Level 7 Diploma has been designed for anyone looking to excel in any customer service environment... Learn about: Customer Care, Communication Training, Customer relationship...
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Service outsourcing sales, Customer Service Skills, Customer database...
- Course
- Online
- Intermediate
- Different dates available
...It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this course can provide you. This Professional Diploma in Customer Service... Learn about: Customer Care, Customer relationship, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...Good customer service is key to brand loyalty, and understanding what your customers want is crucial to delivering an excellent service. In this Customer Service Basic Video Course , you will gain the essential skills needed to become a successful customer service assistant and keep your customers... Learn about: Customer In Person, Communication Training, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
..., the course teaches you about Ethics 101 and leadership essentials, the ways of creating a strong customer care team, and the proper training session to the employees for business success... Learn about: Managing Your Money, Business and Management, Financial Training...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Service Excellence, Customer Care, Customer Service...
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Service Excellence, Customer Care, Customer Service...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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Very helpful ????
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I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Health Management, Customer Service, Chemical Industry...
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Health Management, Customer Service, Chemical Industry...
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Good
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Very helpful ????
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I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
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I was very pleased and satisfied with the tutors professionalism and teaching methods. Very thorough and clear.
Very friendly and hospitable and would recommended others to definitely enrol on a course!
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- Vocational qualification
- Distance Learning
- Different dates available
- 5 Days
...and you will be able to obtain insurance once you have successfully completed your course. Course review: This course teaches you how to give a relaxing... Learn about: Customer Care, Beauty Treatment, Relaxing holistic treatment...
...and you will be able to obtain insurance once you have successfully completed your course. Course review: This course teaches you how to give a relaxing... Learn about: Customer Care, Beauty Treatment, Relaxing holistic treatment...
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I was very pleased and satisfied with the tutors professionalism and teaching methods. Very thorough and clear.
Very friendly and hospitable and would recommended others to definitely enrol on a course!
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care, Incoming Calls...
- Course
- Online
- Beginner
- Different dates available
... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Service Operations, Service reports and dashboards, Customer Manager...
- Course
- Distance Learning
- Advanced
- January
... - Developing a Business or Product Idea Developing Your Product Idea Identifying Your Target Market and Customers Developing Your Value Proposition Developing... Learn about: Market & Customers, Customer Care, Entrepreneurial Leader...
- Course
- Online
- Intermediate
- Different dates available
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Customer Care, Setting Goals, Communication Training...
- Course
- Distance Learning
... responsible for setting customer care standards Front-line staff who come into direct contact with customers Support staff with internal customers Sales... Learn about: Customer Care...
- Training
- Online
- Beginner
- Different dates available
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer Service Skills, Customer satisfaction, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...-skilled learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement... Learn about: Customer satisfaction, Customer Care, Customer Success...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer Care, Customer database, Customer Retention Strategy...
- Course
- Distance Learning
- Advanced
- January
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Communication Training, Logistics strategy, Customer Service...
- Course
- Online
...Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain ..... Learn about: Customer Care...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Course
- Online
- Intermediate
- Different dates available
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair Salon, Hair and beauty, Hair Removal...
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair Salon, Hair and beauty, Hair Removal...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Phone Customer Service, Return Business, Customer Care...
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