Bar Service 100 Hours Certificate Course

There are 7 lessons:

1 Introduction

• Introduction
• Service of Food
• Snacks
• Creating a Menu
• The Law
• Staff Qualities
• Hygiene & Cleaning
• Bar Equipment and Layout
• Beverage Dispensing Equipment
• Glasses
• Quality of Service
• Procedure for Taking Orders

2 Alcoholic Products

• Beer and the The Brewing Process
• Beer Mixes
• Wines
• Types of Wine
• Storing Wines
• Spirits
• Liquers
• Aperitifs

3 Non Alcoholic Beverages

• Coffee
• The Coffee Blend
• Grinding Coffee
• Making Coffee
• Coffee Variations
• Tea
• Specialty Teas
• Herbal Teas
• Common Herbal Teas
• Spiced Tea
• Storing Teas
• Brewing Tea
• Water

4 Service Procedures

• Dealing With Customers
• Addressing Customers
• During Service
• Recording Details of any Incident
• Waiting
• Carrying Plates
• Using a Service Plate
• Carrying Glasses
• Carrying Trays
• Handling Food
• Guidelines for Maintaining Hygiene
• Money Issues: Rolls & Bags of Money
• Using a Cash Register
• Accounts
• Tipping
• Refusing Service
• Understanding Substance Abuse Disorders: Parental Influences, Peer Influences, Personality Traits, Alcohol Abuse

5 Mixing Drinks

• Cocktails
• General Rules for Mixing Cocktails
• Bar Flairing
• Terminology
• General Hints
• Measures
• Cocktail Recipes
• Garnishes
• Liqueur Coffees

6 Wine

• Wine Selection
• Presentation
• Opening Wine
• Serving Wine
• Wine Grapes
• Chenin blanc
• Chardonnay (Pinot Chardonnay)
• Pinot blanc
• Semillon
• Muscat Ottonel
• Gewurztraminer (Sauvignon Rose)
• Cabernet Sauvignon
• Carignan
• Muscadelle
• Beverage Lists
• Serving Temperatures

7 Establishing a Bar Service

This lesson involves learning in a different way to the previous lessons; through what is often referred to in universities as a PBL (Problem Based Learning Assignment)

WHAT IS PBL?

Most educators would argue that the main goal of education is to develop the student’s ability to effectively solve problems. Thus, there is a style of education evolving around the world known as Problem Based
Learning (PBL). PBL can be defined as a learning method based on using problems as a starting point for the acquisition and integration of new knowledge.

There is a strong trend toward the use of PBL by many successful and progressive education providers across the world; and graduates from this form of education consistently achieve better and faster progress
in their careers than graduates from comparable traditional classroom based education. This is largely why we have included the following project. This lesson will present you with a PBL project.

WHY PBL?

In addition to the above, PBL also benefits trainees in the following ways. It :

• Develops critical and creative thinking
• Creates effective problem-solvers
• Increases motivation
• Encourages lateral thinking
• Improves communication and networking skills
• Is based on real-life situations

WHAT IS INVOLVED?

Every PBL project is carefully designed by experts to expose you to the information and skills that we want you to learn. When assigned a project, you are given:

• A statement of the problem
• Questions to consider when solving the problem
• A framework for the time and effort you should spend on the project
• Support from the school

PLEASE NOTE:

Students who are accustomed to traditional education might think that PBL is not what they need. However, research backs PBL in all areas of learning. After you have completed a PBL project, you will
see why.

THE PROJECT

Project Aim - To create and present a plan with specific strategies for developing a new and innovative bar service.

Problem Definition

You are a hotel employee with an interest in bar service; but little experience. A bar in the hotel you work at has been unprofitable for some time. The bar manager has been on a limited budget, and the bar has only been open from 5 to 9pm each day, despite the fact that the hotel has plenty of guests (It is a 5 star hotel and has 130 rooms, and rarely less than a 65% occupancy rate). This is the only bar in the hotel, though it does also have a restaurant, which provides a limited bar service, but only during meal times.

The manager of this bar has resigned, and the hotel has asked you if you are interested in taking over the running of the bar, either as an employee, or perhaps leasing it. They indicated that they are interested in any proposal you might make, and provided it did not require an excessive financial risk on their part, they would like to give you the opportunity to take over and run the bar.

You need to consider the options and put together a written proposal within two weeks in order to take advantage of their offer.

Learning Outcomes:

1. Research supply and demand for different aspects of bar service.
2. Determine options for improving the quality of service and profitability of a bar service.
3. Identify viable options for improving a bar service.
4. Plan a new bar service.
5. Plan changes in an existing bar service

Team Structure & Mode of Interaction

Being a relatively short project, the quantity of interaction with others needs to be limited. Your team will consist of yourself and your tutor. You are in the hypothetical role – an employee, contemplating the option of changing their work role at their current employment; or alternatively, becoming a small business operator.

Your tutor is in the hypothetical role of a business consultant. You should approach your tutor in the same way that you would approach a consultant.

You must contact your tutor at least twice via email during the project, before attempting to commence the final submission. At each point of contact, you should be mindful that the hypothetical consultant (tutor) is an expert and so the questions you put should be meaningful, designed to contribute toward achieving the stated project aim, and above all, should not be repetitive. Contact should be concise and time efficient. You may ask for guidance, assistance or simply report on your progress. You may request more frequent assistance if necessary, within reason. However it is not your tutor’s role to solve the problem.

Discussion Questions

• What risks are involved in giving up a paid job and leasing the bar?
• If you choose to lease, what innovative options might you be able to propose (e.g. Profit sharing) to reduce your risk?
• What innovations might improve the viability of the bar, without being excessively costly?
• What are reasonable goals in this situation?
• What range of services (drink, food etc) should be stocked. What is an appropriate stock list?
• What hours should it be open?
• Can improvements be easily made through changes in décor, furniture, publicity, or anything else?

These are issues or questions that you should address in your solution, whether or not you can find answers.

Resources

• Human resources (optional) – you may draw on the skills, knowledge and assistance of others – other students, experts whom you consult, friends. All assistance must be formally acknowledged.
• Other resources (compulsory)– you are expected to use some resources, but the choice of which ones are yours) You may gather the information required to solve this problem from course readings, books, journals, news programs, the internet, etc. All sources must be acknowledged.

Guidelines

Duration: This project should take between 10 -14 hours (including communications with a tutor or others). When 14 hours of work has been completed, submit what you have, no matter what stage it is in. You may be penalised for exceeding this time limit.

Assessment: You will be assessed on your capacity to work through the material with an understanding of the processes and knowledge involved. You are not being assessed on the report. It is just a way to
show the school that you have understood the material in a practical way.

Final Report: You may use any if a variety of means to present your project but should not spend more than a quarter of the total time involved in the project, on preparing the presentation. Most students are likely to submit a written presentation, possibly with one or more illustrations. If you have the equipment at hand, and appropriate skills, it is acceptable for you to submit a presentation any other way (eg. Multi media presentation with Power point or Flash, Video, CD, DVD).

Your presentation must include:

1. An account of the problem - solving process you experienced (1 page maximum),
2. Your proposal (2 pages maximum),
3. A stock list for the bar
4. A precise summary of you learned about problem solving and motivation from this project (1 page
5. maximum)
6. An evaluation of your performance, including what you did very well, and what you can improve

Each lesson culminates in an assignment which is submitted to the academy for marking by your tutor and returned to you with any relevant suggestions, comments, and if necessary, extra reading.