BCS Certificate in IS Consultancy Practice
Course
In London
Description
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Type
Course
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Location
London
The IS Consultancy Practice training course provide participants with the skills they need to act as either an external or internal information systems consultant. These skills may be in support of their primary role, such as business analyst, or as a stand alone consultancy role. A comprehensive range of topics are covered, including: The structure of the IS/IT industry and the role of IS consulting Management of the customer relationship Assignment structure, management and control Management of people and relationships Conducting a consulting assignment Managing the quality of consulting assignment During the course, participants will be encouraged to apply these and other techniques in the context of a typical assignment. The stages of this assignment will include: Gaining Entry, Contracting and Assignment Initiation, Identifying Problems and Requirements, Diagnosis and Solution Definition, Implementing and Taking Action, Closing and Review.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
Course programme
- Types of organisations involved, how they have evolved and where they operate
- The role of the internal consultant
- Gaining entry
- Contracting
- Stating a consultancy assignment
- Strategic analysis tools
- Meeting the client and qualifying opportunities
- Identifying problems and clarifying requirements
- Managing the customer's needs
- Business activity modelling and process modelling
- Stakeholder analysis
- The soft systems methodology in consulting
- Solution identification
- 'As is'-'To be' gap analysis
- Diagnosis and generation of options
- Creative thinking
- Critical success factors and key performance indicators
- Bid management
- Invitations to tender, requests for information and requests for proposals
- Proposals
- Best and final offers
- Proposal evaluation
- Contracts and agreements
- Work packages
- Intellectual property rights
- Financial planning
- Charging
- Investment appraisal
- Evaluation and measurement of solutions
- The Project Initiation Document
- Programme/project governance and PRINCE2
- Quality management
- Change control
- Working in consultancy teams
- Negotiation and influencing skills
- Motivation
- Written communication and report writing
- Effective presentations
- Termination and withdrawal from an assignment
- Benefits confirmation
- Evaluation and follow-up
- The effective use of consultants
- Issues for sole practitioners
- Dealing with conflict
- The effective use of time
BCS Certificate in IS Consultancy Practice