BCS Certificate In Modelling Business Processes

The Knowledge Academy BCS Certificate in Modelling Business Processes 2 day course covers the following topics:

Introduction

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling. The certificate is an optional module in the BCS Business Analysis Diploma

Course Content

Context for business process modelling

Business systems and IT systems

Definition of a process

Context and detailed approaches

Logical and physical processes

Roles and responsibilities in business process modelling

Process and functional views of an organisation

The organisational view

Stakeholders

Value chain analysis

Systems within an organisation

Scope of processes

Case study – stakeholder identification and value chain analysis

Modelling an organisation

Case study – high-level organisation models

Modelling processes

Approaches to process modelling

Flow charts

Scenario descriptions

Activity diagrams

End-to-end process maps (‘swim lane’ diagrams)

Business events

Business rules

Creating ‘As is’ process models

Case study – identifying business events and constraints

Case study – creating an ‘is’ process map

Analysing tasks

Identifying tasks

Business events

Business rules

Task analysis worksheets

Human aspects of performance

Support required

Standards

Skills

Feedback and consequences

Human performance worksheets

Managing and measuring processes

The role of the manager

Hierarchy of measures

Formal approaches to measurement – Six Sigma

Process improvement and redesign

To be’ process models

Benchmarks

Process problems:

Process disconnects

Handoffs

Delays

Lack of IT support

Process redesign patterns

Creating ‘To be’ process models

Case study – ‘should process maps’

Implementation issues

IT requirements

Organisation design

People issues

Procedure design

Managing change

Case study - implementation

IT support for business processes

Bridging the gap between processes and IT

Defining IT requirements from process models

Course summary and review

Review of concepts and techniques

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community you can get involved and do your bit to make IT good for society.