customer service

LO ÚLTIMO

Reception Academy explains what makes a perfect hotel experience!

/
0 Comments
What are hotel guests looking for? A room with a view? Easy booking processes? An on-site spa? Great artwork on the walls? A well-stocked mini bar?Every guest is individual, with different needs and expectations. But for all that…

Customer service – A forgotten subject?

/
5 Comments
It’s October and summer vacation is a thing of the past already, until next year of course.  One of the things I am left with after summer vacation is usually “the customer service experience".  According to a report by…