The British Butler Institute

The British Butler Institute

Description

The British Butler Institute is a world leader in the consulting and training of service excellence. Our professional team of experts deliver the very latest service methodology to the Luxury Residential, Hotel, Resort, Corporate, Yacht and Private Jet Markets worldwide and are the very best in their respective fields of expertise.

Our training methodology:
We strive to guarantee our success through having a thorough understanding of our client needs, expectations and then delivering clear concise standardised training on those. This is backed up by hard copy and continued follow up. Our system of delivery and follow up ensure that our high standards are maintained at optimum levels all the time.

Top courses

Save 20%
  • Course
  • London
  • 6 Weeks

...very best at what they do, with years of hands-on practical knowledge in the luxury residential and hospitality markets. They oversee our syllabus... Learn about: Lodging Management, Hotel Management, International Tourism Management... More


£ 5,120
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  • Short course
  • London
  • 1 Day

...take your social skills to the next level. Suitable for: Anyone wishing to do self improvement Anyone wishing to do self improvement The classes cover the following topics... Learn about: Body Language, Personal Effectiveness... More


£ 725
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  • Short course
  • London
  • 1 Day

...Mastering the correct art of better posture can have a profoundly positive effect on all aspects of your life. If you show the world that you expect great things... Learn about: Personal Effectiveness, Body Language... More


£ 725
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London Finishing School High Profile Makeover course in London
The British Butler Institute
  • Short course
  • London
  • 1 Day

...you stand out from the crowd. Suitable for: Anyone wishing to look fabulous Anyone wishing to look fabulous The day includes: Celebrity tips Personalised... Learn about: Personal Effectiveness, Body Language... More


£ 725
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Teachers and trainers (8)

Gary  Williams
Gary Williams
Training Director

Gary undertook his formal training at the Ivor Spencer International School for Butler Administrators in London. The school has been established since 1981 and His Royal Highness The Prince of Wales invested Ivor Spencer with the MBE at Buckingham Palace in 2002. Gary was appointed in his first butler position as one of only two butlers at The Ritz London. Here he was responsible for overseeing all the suites, including The Royal Suite. He was then head-hunted to be Major Domo for one of England's most prominent families, looking after Studley Royal House and for celebrity and VIP clients with various properties worldwide, regularly managing over 50 staff members. From here, Gary was appointed as head butler at the Brazilian embassy in London, a position that had over 180 applicants. He has also set up Quintessentially Butlers, part of the Quintessentially Group, the world’s leading private members’ club with a global concierge that provides a unique brand of service 24 hours a day, 365 days a year. He has appeared on ITV and in various national newspapers.

Graeme Taylor
Graeme Taylor
Communication Expert

Recently appointed Training and Development Officer of The British Butler Institute. Graeme was previously a training operations manager at the Army School of Physical Training, the headquarters of physical, adventurous and recreational training in the British Army. He has led many international expeditions for the armed forces, including to the Himalayas, Burma and Falklands. Graeme is a Neuro-linguistic Practitioner, and a Master Coach. He believes that the key to effective and successful teamwork is effective communication in the right atmosphere, sufficient training for the task in hand and a propensity for hard work. Graeme has a passion for developing people, a warm personality and fantastic skills and drive. He is married with four children and currently studying for a BA (Hons) in Outdoor Leadership at UCLan.

Jill Cooper
Jill Cooper
Head of Housekeeping training

Jill is an expert in modern housekeeping and valet with more than 12 years’ experience working for a wide range of clients in London and Switzerland. Jill started out as a housekeeper with a top London hotel and worked her way up to become executive housekeeping manager. She then went on to work for private clients of all nationalities. This has given her a varied understanding of the housekeeping role. She has worked for royalty as executive housekeeper and is an authority on fine valet and care of fine antiques. Jill is an expert in environmentally-safe cleaning products and correct product application in areas such as crystal, linen, wood, object d’art, furniture, mirrors, floor and cloths, to name but a few.

Kevin Taylor
Kevin Taylor
Luxury Residential Management

Kevin brings nearly 40 years experience in the luxury residential and hospitality industries to the institute. Kevin initially worked as a contractor for The South African School of Butlers under the direction of Frederick Fraser working for Nelson Mandela and various other South African heads of state. He also trained staff at the luxury hotel group Cape Divine at their various properties in and around the Western Cape of South Africa. Arriving in the UK in 2004, he was appointed as Major Domo on a very large Scottish estate. From here he moved to London to work for and manage various properties for an overseas investor. Kevin graduated with an MBA from Wits University in South Africa and heads up our Luxury Residential Management team. He is currently developing the institute’s household management software, which will be launched in the last quarter of 2011.

Lyn Macaulay
Lyn Macaulay
Chef

With over 30 years’ experience as a chef, Lyn’s CV is a tasty one! Having previously set up an award-winning pub, she now runs a five-star gold award guesthouse in North Yorkshire which is recommended in the Michelin Guide and renowned for its high-quality cuisine. Here, Lyn combines the highest-quality ingredients with traditional techniques to deliver meals that are presented with finesse and flair in her own individual style. She is able to deliver outstanding training to equip the modern butler with all the necessary skills to prepare and cook various dishes, to a wide range of tastes and dietary requirements.

Mark Hammond
Mark Hammond
Protocol expert

As a graduate with a degree in hospitality, Mark is the foremost authority on etiquette and protocol the world over. He has trained company CEOs and VIP clients as well as staff from some of the finest hotels right across the globe in the art and understanding of both modern and traditional etiquette and protocol. Mark is busy writing an authoritative guide on the subject and will be publishing his book in 2012. He is a member of the International Guild of Professional Butlers.

Mark  Hammond
Mark Hammond
Protocol Expert

As a graduate with a degree in hospitality, Mark is the foremost authority on etiquette and protocol the world over. He has trained company CEOs and VIP clients as well as staff from some of the finest hotels right across the globe in the art and understanding of both modern and traditional etiquette and protocol. Mark is busy writing an authoritative guide on the subject and will be publishing his book in 2012. He is a member of the International Guild of Professional Butlers.

Xavier Jorge
Xavier Jorge
Sommelier

The British Butler Institute is very proud to have Xavier Jorge as its principal training instructor for wine, vinification, champagne, mixology and spirits. Xavier is a sommelier and a member of the International Wine and Food Society and the SAWC. He has trained some of the best in the industry and has travelled throughout many of the wine regions in the world, meeting some world-class wine makers. He has a passion for promoting boutique wineries and matching wines across the price range and region with foods, and is well recognised in the hospitality industry. Xavier looks after an enviable list of clients who entrust him with managing their private cellars.