Building and Managing High Performance Teams

Defining the role of a team leader. Characteristics of a successful team leader - Leadership styles

Recruitment and selection. Preparing for selection interviews - Effective listening and questioning skills

Building a high performance team. Establishing team roles and responsibilities - Encouragement of mutual respect and co-operation - Running effective and productive meetings

Plans and performance. Reviewing performance and how to handle poor performance - Positive and negative feedback - Coaching styles and techniques

Developing strategies for the team

Time management and personal effectiveness. Setting personal and team objectives - Coping strategies when overload situations occur - Effective delegation

Effective communications. Building and utilising sound channels of communication - Understanding the need for assertiveness in team briefings - Conflict resolution within the team

Problem-solving and decision-making. Persuading other team members to use their initiative - Solving problems collectively as a team

Managing remote teams. Understanding the additional support needs of remote workers - Making use of appropriate technology - Supportin

Identifying leadership styles
Introducing effective recruitment strategies
Identifying performance targets and opportunities
Applying assertiveness effectively
Creative decision-making and problem-solving
Delegating tasks and allocating work
Giving and receiving feedback
Attentive questioning and listening
Leading effective meetings