Business Administration - Level 4 Diploma (NVQ)

Course overview National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence. To achieve the full qualification, candidates must attain a minimum of 39 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 19 credits from group B. The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units. Mandatory Units (20 Credits) • Manage and be accountable for own performance within a business environment • Evaluate and improve own performance in a business environment • Support the purpose and values of an organization • Support sustainability in a business environment • Assess, manage and monitor risk within a business environment • Communicate in a business environment Optional Units – Group B (minimum 19 credits) • Evaluate and solve business problems • Make decisions in a business environment • Negotiate in a business environment • Manage an office facility • Propose and design administrative services • Prepare, co-ordinate and monitor operational plans • Implement, monitor and maintain administrative services • Contribute to running a project • Manage a project • Plan and organise an event • Co-ordinate an event • Plan and organise meetings • Organise business travel or accommodation • Evaluate the organisation of business travel or accommodation • Chair meetings • Develop a presentation • Deliver a presentation • Deliver, monitor and evaluate customer service to external customers • Use customer service as a competitive tool • Monitor and solve customer service problems • Plan, organise and control customer service operations • Support the design and development of an information system • Monitor information systems • Analyse and report data • Design and develop an information system • Order products and services • Agree a budget • Prepare specifications for contracts • Manage budgets • Invite tenders and select contractors • Monitor and evaluate contracts • Contribute to innovation in a business environment • Plan change for a team • Plan change across teams • Implement, monitor and review change • Manage physical resources • Manage the environmental impact of work activities • Develop working relationships with colleagues and stakeholders • Provide leadership and direction for own area of responsibility • Support learning and development within own area of responsibility • Monitor and review business processes • Recruit staff in own area of responsibility Entry requirements To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification