Business and Administration - Advanced Apprenticeship - Level 3

To be awarded the NCFE Level 3 Diploma Business Administration, learners must achieve a minimum of 58 credits. 27 credits must be from mandatory Group A, a minimum of 13 credits from Group B and the remaining credits from either Group b, C or D (however, a maximum of 10 credits from Group C and a maximum 8 credits from Group D can count towards overall achievement).

Mandatory Group A
Unit 01. Principles of business (10 credits)
Unit 02. Principles of business communication and information (4 credits)
Unit 03. Communicate in a business environment (4 credits)
Unit 04. Principles of administration (6 credits)
Unit 05. Manage personal and professional development (3 credits)

Optional Group B
Unit 06. Contribute to the development and implementation of an information system (6 credits)
Unit 07. Contribute to the improvement of business performance (6 credits)
Unit 08. Negotiate in a business environment (4 credits)
Unit 09. Evaluate the provision of business travel or accommodation (5 credits)
Unit 10. Develop a presentation (3 credits)
Unit 11. Manage an office facility (4 credits)
Unit 12. Provide administrative support in schools (5 credits)
Unit 13. Build legal case files (5 credits)
Unit 14. Deliver a presentation (3 credits)
Unit 15. Analyse and present business data (6 credits)
Unit 16. Create bespoke business documents (4 credits)
Unit 17. Manage legal case files (5 credits)
Unit 18. Administer the recruitment and selection process (3 credits)
Unit 19. Handle mail (3 credits)
Unit 20. Organise business travel or accommodation (4 credits)
Unit 21. Provide administrative support for meetings (4 credits)
Unit 22. Prepare text from notes using touch typing (4 credits)
Unit 23. Contribute to the organisation of an event (3 credits)
Unit 24. Employee rights and responsibilities (2 credits)
Unit 25. Prepare text from shorthand (6 credits)
Unit 26. Buddy a colleague to develop their skills (3 credits)
Unit 27. Store and retrieve information (4 credits)
Unit 28. Administer finance (4 credits)
Unit 29. Prepare text from recorded audio instruction (4 credits)
Unit 30. Administer human resource records (3 credits)
Unit 31. Produce business documents (3 credits)
Unit 32. Produce minutes of meetings (3 credits)
Unit 33. Resolve administrative problems (6 credits)
Unit 34. Prepare specifications for contracts ( 4 credits)
Unit 35. Support environmental sustainability in a business environment (4 credits)
Unit 36. Administer legal files (5 credits)
Unit 37. Monitor information systems (8 credits)
Unit 38. Maintain and issue stationery and supplies (3 credits)

Optional Group C
Unit 39. Manage team performance (4 credits)
Unit 40. Participate in a project (3 credits)
Unit 41. Manage individuals’ performance (4 credits)
Unit 42. Implement and maintain business continuity plans and processes (4 credits)
Unit 43. Manage individuals' development in the workplace (3 credits)
Unit 44. Procure products and/or services (5 credits)
Unit 45. Promote equality, diversity and inclusion in the workplace (3 credits)
Unit 46. Implement change (5 credits)
Unit 47. Chair and lead meetings (3 credits)
Unit 48. Bespoke Software (4 credits)
Unit 49. Spreadsheet Software (6 credits)
Unit 50. Database Software (6 credits)
Unit 51. Word Processing Software (6 credits)
Unit 52. Using Email (3 credits)
Unit 53. Organise and deliver customer service (5 credits)
Unit 54. Resolve customers’ complaints (4 credits)
Unit 55. Manage a budget (4 credits)
Unit 56. Develop and maintain professional networks (3 credits)
Unit 57. Manage physical resources (4 credits)
Unit 58. Prepare for and support quality audits (3 credits)
Unit 59. Manage business risk (6 credits)
Unit 60. Manage a project (7 credits)
Unit 61. Develop and implement an operational plan (5 credits)
Unit 62. Encourage innovation (4 credits)
Unit 63. Website Software (5 credits)
Unit 64. Presentation Software (6 credits)
Unit 65. Recruitment, selection and induction practice (6 credits)

Unit Group D
Unit 66. Principles of digital marketing and research (7 units)
Unit 67. Principles of marketing stakeholder relationships (3 units)
Unit 68. Principles of market research (5 units)
Unit 69. Principles of marketing and evaluation (7 credits)
Unit 70. Understand the customer service environment (5 credits)
Unit 71. Understand the legal context of business (6 credits)
Unit 72. Principles of Social Media within a Business (6 credits)
Unit 73. Principles of leadership and management (8 credits)

Remaining credits making up the apprenticeship are from ERR, maths, English and ICT functional skills.

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