Business and Administration - Apprenticeship - Level 2

To have a successful career in administration, you will benefit from gaining recognised qualifications alongside learning the necessary skills in your work environment.

The Apprenticeship consists of several separate qualifications. You will be required to work towards achieving these through a combination of college workshops and work based activities.

For the Level 2 Diploma in Business Administration (which is a combined knowledge and competency qualification), you will be expected to cover a range of units for which you will need to provide work-based evidence:

Some examples of units are listed below:

Mandatory Units
Unit 1 Communication in a business environment (3 credits)
Unit 2 Understand employer organisations (4 credits)
Unit 3 Principles of providing administrative services (4 credits)
Unit 4 Principles of business document production and information management
Unit 5 Manage personal performance and development (4 credits)
Unit 6 Develop working relationships with colleagues (3 credits)

Group B
Unit 7 Administer the recruitment and selection process (3 credits)
Unit 8 Handle mail (3 credits)
Unit 9 Organise business travel or accommodation (4 credits)
Unit 10 Provide reception services (3 credits)
Unit 11 Provide administrative support for meetings (4 credits)
Unit 12 Prepare text from notes using touch typing (4 credits)
Unit 13 Manage diary systems (2 credits)
Unit 14 Collate and report data (3 credits)
Unit 15 Contribute to the organisation of an event (3 credits)
Unit 16 Employee rights and responsibilities (2 credits)
Unit 17 Prepare text from shorthand (6 credits)
Unit 18 Buddy a colleague to develop their skills (3 credits)
Unit 19 Store and retrieve information (4 credits)
Unit 20 Administer finance (4 credits)
Unit 21 Prepare text from recorded audio instruction (4 credits)
Unit 22 Archive information (3 credits)
Unit 23 Administer human resource records (3 credits)
Unit 24 Produce business documents (3 credits)
Unit 25 Produce minutes of meetings (3 credits)
Unit 26 Meet and welcome visitors in a business environment (2 credits)
Unit 27 Health and safety in a business environment (2 credits)
Unit 28 Use a telephone and voicemail system (2 credits)
Unit 29 Contribute to the development and implementation of an information system (6 credits)
Unit 30 Monitor information systems (8 credits)
Unit 31 Develop a presentation (3 credits)
Unit 32 Deliver a presentation (3 credits)
Unit 33 Analyse and present business data (6 credits)
Unit 34 Maintain and issue stationery and supplies (3 credits)
Unit 35 Use and maintain office equipment (2 credits)

Group C
Unit 36 Using email (3 credits)
Unit 37 Bespoke software (3 credits)
Unit 38 Spreadsheet software (4 credits)
Unit 39 Data management software (3 credits)
Unit 40 Presentation software (4 credits)
Unit 41 Word processing software (4 credits)
Unit 42 Website Software (4 credits)
Unit 43 Deliver customer service (5 credits)
Unit 44 Participate in a project (3 credits)
Unit 45 Processing customers financial transactions (4 credits)
Unit 46 Payroll Processing (5 credits)
Unit 47 Process information about customers (3 credits)
Unit 48 Develop customer relationships (3 credits)

Group D
Unit 49 Understand the use of research in business (6 credits)
Unit 50 Understand the legal context of business (6 credits)
Unit 51 Principles of marketing theory (4 credits)
Unit 52 Principles of digital marketing (5 credits)
Unit 53 Principles of customer relationships (3 credits)
Unit 54 Understand working in a customer service environment (3 credits)
Unit 55 Know how to publish, integrate and share using social media (5 credits)
Unit 56 Exploring Social Media (2 credits)
Unit 57 Understand the safe use of online and social media platforms (4 credits)
Unit 58 Principles of equality and diversity in the workplace (2 credits)
Unit 59 Principles of team leading (5 credits)

Central Sussex College is committed to providing you with guidance and support to help you make the most of your potential and achieve your goals! We offer an exciting range of academic qualifications, vocational subjects and apprenticeships – based at excellent facilities in Crawley, Haywards Heath, East Grinstead and Horsham. We have something for everyone – so whether you are just leaving school and looking to study for a BTEC or A Levels, are looking to retrain and gain new skills or take your studies further with professional qualification or higher level training at our University Centre, Central Sussex College can cater for you.