Business and Administration NVQ 2

Business and Administration NVQ Level 2

Overview

Level 2 Business and Administration NVQ has been developed from the National Occupational
Standards produced by the Council for Administration (CfA) the national standard setting body for
this occupational area:

To achieve the full certificate in Business and Administration you must complete 5 units including
the 2 mandatory core units.

Outline Programme

The course covers the following syllabus:

MANDATORY CORE UNITS (2 UNITS)

• UNIT 1 (Unit 201) Carry out your responsibilities at work
• UNIT 2 (Unit 202) Work within your business environment

OPTIONAL UNITS

• UNIT 3 (Unit 110) Ensure your own actions reduce risks to health and safety (ENTO)
• UNIT 4 (Unit 203) Manage customer relations
• UNIT 5 (Unit 204) Manager diary systems
• UNIT 6 (Unit 205) Organise business travel and accommodation
• UNIT 7 (Unit 206) Deal with visitors
• UNIT 8 (Unit 207) Process customer financial transactions (FSSC)
• UNIT 9 (Unit 208) Operate credit control procedures (FSSC)
• UNIT 10 (Unit 209) Store, retrieve and archive information
• UNIT 11 (Unit 210) Research and report information
• UNIT 12 (Unit 211) Organise and support meetings
• UNIT 13 (Unit 212) Use IT Systems (IT User)
• UNIT 14 (Unit 213) Use IT to exchange information (IT User)
• UNIT 15 (Unit 214) Word processing software (IT User)
• UNIT 16 (Unit 215) Spreadsheet software (IT User)
• UNIT 17 (Unit 216) Database software (IT User)
• UNIT 18 (Unit 217) Presentation software (IT User)
• UNIT 19 (Unit 218) Specialist or bespoke software (IT User)
• UNIT 20 (Unit 219) Use a telephone system
• UNIT 21 (Unit 220) Operate office equipment
• UNIT 22 (Unit 221) Prepare text from notes
• UNIT 23 (Unit 222) Prepare text from shorthand
• UNIT 24 (Unit 223) Prepare text from recorded audio instruction
• UNIT 25 (Unit 224) Produce documents
• UNIT 26 (Unit 225) Work effectively with other people

Who needs this qualification?

This NVQ is designed for those people who:

• Are involved in Administration work as their primary activity and wish to receive recognition for their Administration skills and experience.

Qualification and Examination Information

Designed for: Those who have responsibility for administration in their workplace
Course duration: Assessment time can vary depending on the learners previous experience and their job role
Assessment method: Assessments are carried out in the workplace against nationally recognised criteria.

At the end of each unit the learner is expected to pass a knowledge test under exam conditions.

QCA Accredited: Level 2
Certificated by: Education Development International