Business Etiquette

The topics covered are as follows:

1 Getting Started

· Icebreaker

· Ground rules

· The parking lot

· Workshop objectives

· Action plans and evaluation forms

2 Networking for Success

· Creating an Effective Introduction

· Making a Great First Impression

· Minimizing Nervousness

· Using Business Cards Effectively

· Remembering Names

3 The Handshake

· The Three-Step Process

· FAQs

4 Making Small Talk

· The Four Levels of Conversation

· Case Study

5 Dining In Style

· Understanding Your Place Setting

· Using Your Napkin

· Eating Your Meal

· Sticky Situations and Possible Solution

6 Eating Out

· Ordering in a Restaurant

· About Alcoholic Beverages

· Paying the Bill

· Tipping

7 Business E-Mail Etiquette

· Characteristics of Good Feedback

· Feedback Delivery Tools

· Informal Feedback

· Formal Feedback

8 Telephone Etiquette

· Developing an Appropriate Greeting

· Dealing with Voice Mail

· Cell Phone Do’s and Don’ts

9 The Written Letter

· Thank You Notes

· Formal Letters

· Informal Letters

10 Dressing for Success

· The Meaning of Colours

· Interpreting Common Dress Codes

· Deciding What To Wear

11 International Etiquette

· General Rules

· Important Points

· Preparation Tips

12 Wrapping Up

· Words from the Wise

· Review of Parking Lot

· Lessons Learned

· Completion of Action Plans and Evaluations