Business Process Improvements

Course Content

The improvement of business processes is now a well-established
term in the lexicon of management thinkers. However, much of
what happens in manufacturing organisations remains focused on
improving functional performance. Consequently, we see significant advances made in, for example, production scheduling and the management of capacity, which, ultimately, may not increase the business performance from the customer perspective.

Topics covered in this course will include:

• Definition of a business process
• Key points on process optimisation
• Process mapping and documentation techniques
• Brown paper fairs
• Behavioural aspects of process change
• The elements of process innovation - the 7Rs