Business process management - e-book

Learning Outcomes

• Define business process management and related concepts
• Recognise the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform what-if analysis
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies