Catering and Hospitality multi-skilled
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
2 Years
Suitable for: This NVQ is ideal for multi-tasking employees working in a variety of departments either Front Office, Housekeeping, Food or Drink service, or basic Chef/Cooking responsibilities.
Reviews
Subjects
- Hospitality
Course programme
This NVQ is ideal for multi-tasking employees working in a variety of departments either Front Office, Housekeeping, Food or Drink service, or basic Chef/Cooking responsibilities. Learners must achieve nine units in total - two mandatory units plus a choice of seven from the optional units listed below.
Core unitsThe following two core units are compulsory - covering the areas essential for success in this work:
- Maintain a safe, hygienic & secure working environment
- Give your customers a positive impression of yourself and your organisation (ICS)
Tailor your course to your experience and skills with a choice of seven units from a minimum of three categories below:
Front Office
- Deal with communications
- Deal with the arrival of customers
- Deal with bookings
- Prepare customers accounts and deal with departures
- Resolve customer service problems
- Identify and provide tourism related information and advice
Housekeeping
- Collect linen and make beds
- Clean and service a range of areas
- Work using different chemicals and equipment
- Maintain housekeeping supplies
- Clean and protect floors
- Clean carpets and soft furnishings
- Provide a linen service
- Carry out period room servicing and deep cleaning
Food and Drink Service
- Prepare and clear areas for counter/takeaway service
- Provide a counter/takeaway service
- Serve food at the table
- Provide a silver service
- Prepare and clear the bar area
- Serve alcoholic and soft drinks
- Prepare and serve wines
- Prepare cellars and kegs
- Prepare and serve dispensed and instant hot drinks
Preparation and Cooking
- Prepare and finish simple salad and fruit dishes
- Prepare and cook fish
- Prepare and cook meat and poultry
- Prepare vegetables for basic dishes
- Cook and finish basic vegetable dishes
- Prepare, cook and finish basic rice dishes
- Prepare, cook and finish basic pasta dishes
- Prepare, cook and finish basic pulse dishes
- Prepare, cook and finish basic egg dishes
- Prepare, cook and finish basic hot and cold desserts
- Complete kitchen documentation
- Set up and close a kitchen
Generic units
- Maintain and deal with payments
- Contribute to effective teamwork (CfA)
- Maintain food safety when storing, preparing and cooking food
- Maintain food safety when storing, preparing and serving food
Catering and Hospitality multi-skilled