Certificate In Delivering Constructive Criticism Online Course

Module One - Getting Started

Module Two - When Should Feedback Occur?

• Repeated events or behavior
• Breaches in Company policy
• When informal feedback has not worked
• Immediately after the occurrence

Module Three - Preparing and Planning

• Gather facts on the issue
• Practice your tone
• Create an action plan
• Keep written records

Module Four - Choosing a Time and Place

• Check the ego at the door
• Criticize in private, praise in public
• It has to be face to face
• Create a safe atmosphere

Module Five - During the session (Part 1)

• The feedback sandwich
• Monitor body language
• Check for understanding
• Practice active listening

Module Six - During the Session (Part 2)

• Set goals
• Be collaborative
• Ask for a self-assessment
• Always keep emotions in check

Module Seven - Setting Goals

• SMART goals
• The Three P's
• Ask for their input
• Be as specific as possible

Module Eight - Diffusing Anger or Negative Emotions

• Choose the correct words
• Stay on topic
• Empathize
• Try to avoid "You messages"

Module Nine - What Not to Do

• Attacking or blaming
• Not giving them a chance to speak
• Talking down
• Becoming emotional

Module Ten - After the Session (Part 1)

• Set up a follow-up meeting
• Make yourself available
• Be very specific with the instuctions
• Provide support and resources

Module Eleven - After the Session (Part 2)

• Focus on the future
• Measuring results
• Was the action plan followed?
• If improvement is not seen, then what?

Module Twelve - Wrapping Up

Words from the Wise

• FRANKLIN P. JONES - Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.
• MARK TWAIN - One mustn't criticise other people on grounds where he can't stand perpendicular himself.
• MARGARET CHASE SMITH - Every human being is entitled to courtesy and consideration. Constructive criticism is not only to be expected but sought.
• RALPH MARSTON - You've done it before and you can do it now. See the positive possibilities. Redirect the substantial energy of your frustration and turn it into positive, effective, unstoppable determination.