Certificate in Understanding Retail Operations (online) Level 2

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learners own time via our tried and tested flexible learning approach.

Benefits:

• Achieve a nationally recognised Level 2 qualification

• Improve your handling of customer payments

• Improve how you deal with customer queries and complaints

• Further your personal and professional development

• Learn at a time that suits you without the need to attend college

• Better understanding of customer service in the retail industry