Certified Business Process Designer

iCrave Certified Business Process Designer (iCBPD)

Introduction

Business process design is the method by which an organisation understands and defines the business activities that enable it to function. Process design is concerned with designing a business’ processes to ensure that they are optimised, effective, meet customer requirements, and support and sustain organisational development and growth. A well-designed process will improve efficiency and deliver greater

Course Contents

» Introduction
» Critical success factors for effective process renewal
» Business Process Management Methodology
» Determining the business process strategy
o business context
o stakeholder requirements
o core, enabling processes, functions
o process architecture
o process priorities

» Project Organisation and Governance
» Risk Management
» Process Mapping
» Analysing the existing processes and their performance - identifying value add
» Renewing/Re-engineering the process design
» Developing the process - enabling, supporting and controlling capabilities
» Verifying the new or renewed processes
» Aligning the organisation structure & job roles
» Implementing, deploying the new or renewed processes
» Operating the new processes and continuous improvement.
» Developing a Benefits Map
» Benefits Scorecard
» Managing Benefits delivery

Note: Third party tools will be used to demonstrate practical applications

Start Date Time Duration
04/07/2009 8.30-1.30pm 5 Weeks (Sat)
13/07/2009 10.00-5.00pm 1 Week (Mon-Fri)
04/08/2009 6.00-8.30pm 5 Weeks (Tues & Thurs)
10/08/2009 10.00-5.00pm 1 Week (Mon-Fri)
14/09/2009 10.00-5.00pm 1 Week (Mon-Fri)
03/10/2009 8.30-1.30pm 5 Weeks (Sat)
12/10/2009 10.00-5.00pm 1 Week (Mon-Fri)
27/10/2009 5.30-9.00pm 5 Weeks (Tues & Thurs)
16/11/2009 10.00-5.00pm 1 Week (Mon-Fri)