Certified Consumer Law Professional

Consumer Acts

• Consumer Protection in Sale of Goods
• Objects and Reasons for Enactment of Consumer Protection Act,
• Statement of Objects and Reasons
• Amendments to the Consumer Protection Act,
• Constitutional Validity of Consumer Protection Act,
• Applicability of the Consumer Protection Act,
• Meanings of Different Words and Expressions used in the Act, section
• Consumer Protection Act, not in Derogation of Other Law (Section ) No bar to establish parallel forum

Consumer Protection Councils

• Central Consumer Protection Council
• Objects of Central Council
• State Consumer Protection Councils
• Objects of State Council
• District Consumer Protection Council
• Objects of District Council

Consumer Disputes Redressal Agencies

• Three Redressal Agencies

DIS

• Establishment of District Forum

Composition of District Forum

• Transfer and Removal of President/Members of District Forum
• Constitution of Consumer Forum
• District Forum
• Jurisdiction of District Forum
• Manner of Marking Complaint (Section )
• Procedure on Admission of Complaint (Section )
• Finding of District Forum (Section )
• Appeal (Section )

State Commission

• Composition of State Commission (Section )
• Jurisdiction of State Commission (Section )\
• Transfer of Cases (Section A)
• Circuit Benches (Section B)
• Procedure Applicable to State Commission (Section )
• Appeals (Section )
• Hearing of Appeal (Section A)

National Commission

• Composition of National Forum(Section )
• Jurisdiction of National Commission (Section )
• Power and Procedure of National Commission (Section )
• Power to set-aside Ex President Order (Section A)
• Power to Transfer Cases (Section B)
• Circuit, Benches (Section C)
• Vacancy in the Office of President (Section D)
• Appeal (Section )
• Finality of Orders (Section )
• Limitation Period (Section A)
• Administrative Control (Section B)
• Enforcement of Order of District Forum, State Commission or National Commission (Section )
• Dismissal of Frivolous or Vexatious Complaints (Section )
• Penalties (Section )
• Appeal against Order Passed under section (Section A)
• Miscellaneous Matters
• Action taken in Good Faith (Section )
• Service of Notice (Section A)
• Power of Central Government to Remove Difficulties (Section )
• Vacancies or Defects in Appointment not to Invalidate Order (Section A)
• Power to make Rules (Section )
• Power of National Commission to make Regulations (SectionA)
• Rules and Regulations to be Laid before Each House of Parliament (Section)
• Specimen Forms of Complaints, Appeals and Revision before consumer Redressal Fora

Defenses to Consumer Complaints and Appeals

• General defense
• Specific defenses