Certified Desktop Support Technician: PDA

Certified Desktop Support Technician: PDA

Course Description
The Certificate in desktop Support gives the ideal grounding to get you started in your IT career by ensuring you have the skills to successfully support users and troubleshoot Windows based desktop applications and desktop operating systems. Candidates will be able to sit Microsoft Certified Desktop Support Technician (MCDST) exams and achieve Microsoft MCP/MCDST accreditation.

Preferred Entry Requirements
Industry related experience. Applicants over 18 may be accepted with lower qualifications.

Course Duration
Course Duration: Variable
Start Date: Anytime
End Date: On completion
Hours per week: 3 hours flexible

Course Content
Supporting Users & Troubleshooting a desktop Operating System; Support Users & Troubleshooting Desktop Applications.

Progression
Progression to Microsoft Certified Systems Administrator (MCSA). Employment as Desktop Technician; Helpdesk/Call Centre Technician.