Certified E-Governance Professional

Concepts and Evolution

• E-Government and need of e-governance
• Role of ICT
• Basic Concepts
• Evolution
• Emerging Trends

E-governance Models

• E-Government Model Types
• Government to Citizen (G2C)
• Government to Business (G2B)
• Government to Government (G2G)
• Government to Employee (G2E)
• E-Governance Benefits
• E-Government Maturity Model
• Mobile government

Government-to-Citizens (G2C)

• Need for G2C
• Citizen services
• E-Bill
• E-Tax
• E-Transport
• E-Registration
• E-citizen
• E-administration
• G2C Projects
• UIDAI

Government-to-Business (G2B)

• G2B projects
• E-procurement
• E-Tender & Web
• E-Auction

Government-to- Government (G2G)

• G2G Types
• G2G projects
• E-Police
• E-Court
• E-Secretariat
• State Wide Networks

Government-to- Employees (G2E)

• G2E Projects
• E-pension
• E-Medicine
• E-Education

Vision and Strategy

• e- Governance Strategy
• Strategic Vision
• e-Governance Objectives
• Business models
• Outsourcing
• Facilities Management outsourcing
• Role of Private Sector and NGOs
• e-Readiness Index

Issues and Challenges

• Challenges
• Issues
• Stakeholders’ participation
• Digital Divide
• Intergovernmental Relationships
• Political Leadership
• Data Interoperability and Standards
• Business Continuity
• Data Quality
• COTS and ERP Packages
• Security Policy and ISMS

Implementation

• Implementation Elements
• Implementation Models
• Implementation strategies
• Service Prioritization
• Service Delivery Centers
• Web-portals
• Mobile implementation
• Social networks
• Software and Hardware Requirements
• Data warehousing, Data mining and BI
• Open source usage
• E-Government Project Costing
• E-Government Project Financing

Managing E-Government

• Management Models
• Government Process Reengineering-GPR
• Change management
• Procurement and Contract Management
• Purchase & Tender procedure
• Capacity Building
• Knowledge management

Monitoring and Evaluation

• Assessment Frameworks
• e-Readiness Index

E-Government Project Life Cycle

• Challenges
• Key Factors
• E-Government Project Life Cycle

Regulations and Compliance

• Law and policies
• IT Act
• RTI Act
• Information E-filing
• Security and privacy

e-Govt Plan in India

• National e-Governance Plan (NeGP)
• State Data Centers
• State Wide Network
• Common Service Centre
• Mission Mode Projects
• Way forward

Government-To-Citizens (G2C) Case Studies

• E-Registrations of land records
• Indian Railways Reservation System
• Passport
• Income Tax Department (ITD)
• Bhoomi Project in Karnataka : Online Delivery of Land Records
• Gyandoot (Madhya Pradesh)
• Lokvani Project in Uttar Pradesh
• Project FRIENDS in Kerala
• e Seva (Andhra Pradesh)
• Common Entrance Test (CET)

Government-to-Business(G2B) Case Studies

• e-Procurement Project in Andhra Pradesh
• e-Procurement in Gujarat
• Ministry of Corporate Affairs (MCA) 21
• Excise / VAT

Government-to- Government (G2G) Case Studies

• Khajane Project in Karnataka
• SmartGov (Andhra Pradesh)
• Transport
• e-District
• E Patravali- Uttar Pradesh
• Sankhyikiya Patrika- Uttar Pradesh

Government-to-Employee (G2E) Case Studies

• E-PENSION in Himachal Pradesh

Computers Basics

• Introduction - What is Computer?
• Commonly Used Computer Terms
• Units of a computer system
• Representation of information
• Basic Operations of a Computer – Input, Process and Output
• Input Devices
• Output Devices
• Storage Devices
• Types of Software
• Disk Organization Terms

Software

• Using the Mouse
• Windows XP Interface
• Parts of a Window
• Windows Explorer and Control Panel
• Hardware & Software (install and troubleshoot)
• Sharing information.

Word Processing

• MS-Word Interface and editing document
• Printing and Formatting

Spreadsheet

• MS-Excel Interface and Moving in a worksheet
• Data entry and types (date, alphanumeric)
• Formulae, Cell referencing (absolute & relative) and worksheet ranges
• Printing & Formatting

Presentation Software

• MS-PowerPoint Interface and components
• Slide animation

Database

• Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

Networking and Internet

• Networking Concepts
• Network types
• Internet
• Email
• Web Browser
• Uploading and download files
• E-mail
• E-mail components (address, signature, attachments)
• Managing e-mail account
• Web based e-mail
• Digital signature

Hardware Troubleshooting

• Hardware Components
• Ports
• Storage device Troubleshooting
• Keyboard Troubleshooting
• Keyboard Maintenance
• Mouse Troubleshooting
• Mouse Maintenance
• Monitor Troubleshooting
• Troubleshoot Monitor
• Printer Troubleshooting
• Printer Maintenance