Certified TQM Professional

TQM and Quality Basics

• Managing Quality
• Understanding the needs
• Quality in all functions
• Quality Pioneers

Models and Frameworks for TQM

• Historical Development of TQM
• Early TQM frameworks
• The four Ps and three Cs of TQM

Leadership and Commitment

• Excellence in Leadership
• Planning - Policy, Strategy and Goal Deployment
• Integrating TQM
• Developing Policies and Strategies

Partnerships and Resources

• Partnering
• Just-in-time (JIT) Management

Design for Quality

• The Design Process
• Quality Function Deployment (QFD)
• Specifications and Standards
• Service Design
• FMECA

Performance Measurement Frameworks

• Measurement and Improvement Cycle
• Costs of Quality
• Quality Costing
• Performance Measurement Framework
• Implementing

Self-Assessment, Audits and Reviews

• Self-assessment Framework
• The Malcolm Baldrige National Quality Award
• The Deming Prize
• ISO 9000 Series Standards
• Self-Assessment Methodologies
• Audit and Review

Benchmarking

• Need and Basics
• Benchmarking Process

Strategic Quality Management

• Vision, Mission and Values
• MBO
• Strategic Planning and Execution
• Hoshin Kanri
• Cross Functional Management

Statistical Process Control

• Basic Statistics
• Central Tendencies
• Measures of Spread
• Measures of Shape
• Measures of Association
• Frequency Distributions
• Central Limit Theorem
• Basic Probability
• Collecting and Summarizing Data
• Control Chart
• Process Capability and Performance

Process Management

• Process Planning
• Process Control
• Causes of Variation

Quality Management Systems

• Need and Basics of QMS
• QMS Design
• QMS requirements
• Continuous Improvement
• Tools and Techniques
• Taguchi methods
• Six sigma

Human Resource Management

• Respect
• Empowerment, Motivation and Participation
• Teamwork
• Quality Circles
• Quality Improvement Teams
• Training
• Strategic Alignment
• Appraisal Process

Implementing TQM

• Planning
• Sustained improvement