Dealing with Conflict at Work: Real World Strategies & Tools
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
2h
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Duration
Flexible
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Start date
Different dates available
Conflict is an inevitable part of working life. And it’s not always bad.
But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.
And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
So you need the tools to deal with conflict at work.
And this course will give you them.
More than that, you’ll learn how and why conflict arises, and how to minimize it before it takes hold.
Here are the main topics you’ll cover:
The sources of conflict
How to listen
The effect of personalities on conflict
The ways people resist imposed ideas
The signs and stages of conflict escalation
The steps for de-escalating conflict
Strategies for resolving conflict
Five ways to handle conflict
How to recover a broken (workplace) relationship
Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.
Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.
However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.
Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Important information
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Facilities
Location
Start date
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About this course
Managers and supervisors at all levels
No pre-requisites. If you’re in the world of work, or soon to enter it, you’re ready for this course.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
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All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Conflict
- Conflict Management
- Project
- Resolve conflict
- Course Dealing
- Irrational Sources of Conflict
- Effects of Respect on Conflict
- How to Use Respect
- Four Listening Levels
- How to Listen Well
Teachers and trainers (1)
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Instructor
Course programme
COURSE CURRICULUM
Introduction to Your Conflict Management Course
- Welcome to the Course Dealing
- What are Conflict and Conflict Management?
Understand the Keys to Conflict
- The Rational and Irrational Sources of Conflict
- The Effects of Respect on Conflict
- How to Use Respect to Help Resolve Conflict
How Misunderstandings Arise... and the Solution
- How Communication Works
- How we Listen: The Four Listening Levels
- How to Listen Well
Personality Types in Conflict
- How Personality Types Conflict
- How Specific Personalities Clash at Work
- How to Avoid Personality Clash
Escalation of Conflict
- Resistance: It’s Not Conflict… yet.
- The Onion Model of Resistance
- The Signs of Conflict Escalation
De-escalating Conflict
- The Strategies for Handling Conflict
- Conflict De-escalation Process
- Conflict Handling Modes – The Thomas-Kilmann Model
- The Five Thomas-Kilmann Modes
- Getting Help from a Third Party
- How to Recover from a Broken (Professional) Relationship
Closing Section
- Good Conflict and Bad Conflict
- The Secret to Avoiding Conflict
Dealing with Conflict at Work: Real World Strategies & Tools