Cisco CCNA Collaboration Courseware

This course will help students to advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications. • Cisco unified communications solutions • Characteristics of Cisco unified communications solutions • Cisco Unified communications manager administrator interfaces • Cisco UCM end-user interfaces and call flows and call legs • Component impact on call flows in unified communications manager • Cisco UCM and Cisco UCM express end-users • Cisco UCM and Cisco UCM express endpoint implementation options • Understanding telephony features • Telephony feature implementation and mobility options • Unity connection and end-user and mailbox requirements • Unity connection and end user and mailbox requirements • Unity connection end user implementation and IM and presence service • Supporting end users and understanding Cisco UCM reports • Cisco UCM call detail records and reporting and monitoring tools • Cisco business video solutions and video collaboration • Installation and configuration of Cisco IP phones and Cisco jabber • Troubleshooting Cisco IP phone, Cisco jabber and endpoint issues • Describing Cisco TelePresence and endpoints • Configuring Cisco TelePresence TC • Troubleshooting Cisco TelePresence endpoints • Configuring and monitoring Cisco conferencing and DMPs