Cisco Course - Cisco Training
Course
In Cardiff
Description
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Type
Course
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Location
Cardiff (Wales)
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Duration
5 Days
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Start date
Different dates available
Course Manual Certificates Experienced instructors Refreshments
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Security
- Networking
- Basic
- Networks
- Cisco
- Internet
- IT
- Basic IT training
- Network
- Protocol
- WAN
- IPV6 training
- MPLS
- CCIE
- Router
- Basic IT
- IT Security
- IP
- Network Training
- Skills and Training
Course programme
Introduction
Delegates who attend this course will develop an understanding of the Cisco Unified Contact Center Enterprise Product, gaining knowledge on various aspects from its capabilities to troubleshooting.
Pre-Requisites
- Extensive Knowledge of Microsoft Windows Server 2003
- Active Directory Administering Cisco Unified Contact Center Enterprise v1.0
Who should attend?
- Technical Professionals
What will you learn?
- Learn to set up and organise a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
- Learn to set up and operate Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.
- Learn to set up and organise Cisco Outbound Option.
- Learn to establish an overall understanding of the Cisco Unified CCE system, processes, and its environment.
Course Outline
- Cisco Unified Contact Center Enterprise Component Architecture.
- Recording and Maintenance Tools.
- Installing Cisco Unified Contact Center Enerprise.
- Cisco Unified Contact Center Enterprise Outline.
- Database and Application Driven Routing Preferences.
- Setting up Cisco Outbound Options
Additional information
- Gain an understanding of Maintenance Tools
- Learn about Application Driven Routing Preferences
- Candidates will learn about Cisco Outbound Options
- GUARANTEED LOWEST PRICE IN THE INDUSTRY
- Develop knowledge on Cisco Unified Contact Center
- Courses delivered by world class training instructors
- Training provided in luxury venues
- Includes material and manuals
- Book Online or Call 01344 203999 to speak to a training advisor today
Cisco Course - Cisco Training