City Business Library courses

...• Getting started & Introduction to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme... Learn about: Six Sigma, IT risk, Operations Management...

...• Risk Theme • Plans Theme • Quality Theme • Change Theme • Progress Theme • Exam Preparation and Approaches Agile Project Management The Foundation stage... Learn about: Programme Planning, Project Management, IT Project Management...

...• Create a timeboxed plan • Understanding the importance of negotiation and collaboration with key stakeholders. • How to set up and manage an Agile project... Learn about: Project Manager, IT risk, Project Management...

...and function as an important member of any project, process or quality management team. Lean Six Sigma is a modern managerial concept and is the combination... Learn about: Statistical analysis, Process Improvement, Lean Six Sigma...

...and function as an important member of any project, process or quality management team. Lean Six Sigma is a modern managerial concept and is the combination... Learn about: Six Sigma, Quality Training, Sigma Software...

...or quality team and looking to take on more responsibility as part of their career or personal development. The qualification also allows students to train... Learn about: Statistical analysis, Process Improvement, Waste management...

...You will also be able to study the Black Belt at some stage in the future, if your career or personal development goals demand it. The Green Belt leads... Learn about: Waste management, Process Improvement, Statistical analysis...

...to perform useful statistical experiments to help identify new efficiencies and savings. • The Define phase during which projects are outlined... Learn about: Lean Six Sigma, Waste management, Statistical analysis...

...putting those plans into action. • The Control phase monitors each change that is made and record any deviations from the predicted benefits... Learn about: Lean Management, Waste management, Sigma Software...

...with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations... Learn about: Service Operation, Service Management, Service Delivery...

...• The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service... Learn about: Service Implementation, Service Operation, Service Management...

...• Building the team and assigning roles and responsibilities necessary to implement the strategy. • Using technology to underpin strategy through the use... Learn about: Stakeholder Management, Human Element, Continual Service Improvement...

...of the ITIL® framework and meets business needs. • The processes that need to be included with any new service design including SLA’s, event triggers and... Learn about: Human Element, Stakeholder Management, Technology Infrastructure...

...who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who... Learn about: Issue Resolution, Team Building, Technology Infrastructure...

...principles to your operations, raising in standards and consistency throughout the process. Once the Service Operation exam has been passed you will... Learn about: Critical Success Factors, Technology Infrastructure, Change Management...

...ITIL® Intermediate Service Transition package. Once the ST exam has been passed you will be able to undertake roles such as change manager, project support... Learn about: Change Management, Stakeholder Management, Service Desk...

...• Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations... Learn about: Service Desk, Human Element, Critical Success Factors...

...according to agreed service levels. • Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements... Learn about: Change Management, Quality Training, Stakeholder Management...

...work reliably in roles including database administrator, network support, configuration manager and availability manager. The course counts as four... Learn about: Change Management, Framework Transition, Stakeholder Management...

...Once the Planning, Protection and Optimization exam has been passed you will be able to function in roles such as security manager, network support or change manager... Learn about: Configuration management, Change Management, Stakeholder Management...