City Business Library courses

...identified and action items are defined. • The Measure phase is used to catalogue and analyse existing processes to define an operational baseline that... Learn about: Operations Management, IT risk, Six Sigma...

...skillset and future job prospects. This course will provide you with the skills and certification to function in roles such as project manager... Learn about: Project Management, Quality Training, Ms Office...

...This course will provide you with the skills and certification to function in roles such as project manager, IT project manager and software development manager... Learn about: Project Management, IT risk, Project Manager...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value, but with less... Learn about: Quality Training, Lean Six Sigma, Waste management...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value but with less... Learn about: Sigma Software, Lean Six Sigma, Quality management...

...The Lean Six Sigma Green Belt goes hand-in-hand with other project management qualifications. You will also be able to study the Black Belt at some stage in the future... Learn about: Statistical analysis, Six Sigma, Quality management...

...to job roles such as continuous improvement manager, process improvement manager and quality assurance manager; they have salaries averaging £45... Learn about: Sigma Software, Six Sigma, Lean Management...

...framework Lean Six Sigma with this course with a licenced affiliate. Fully accredited by the IASSC, this Lean Six Sigma Black Belt course will give students... Learn about: Statistical analysis, Quality management, Six Sigma...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each improvement... Learn about: Statistical analysis, Lean Six Sigma, Process Improvement...

...towards the 17 needed to progress to Managing Across the Lifecycle. Source: www.payscale.com The ITIL® Foundation course is ideal for project managers... Learn about: Service Life Cycle, Service Management, Service Delivery...

...• Implementing a service that supports the strategy. • Building intermediate delivery services that maintain standards during the transition period... Learn about: Service Implementation, Service Transition, Service Operation...

...action when required. • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service... Learn about: Critical Success Factors, Stakeholder Management, Service level agreements...

...three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers... Learn about: Critical Success Factors, Human Element, Stakeholder Management...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Technology Infrastructure, Issue Resolution, Service Strategy...

...able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits... Learn about: Stakeholder Management, Technology Infrastructure, Service Desk...

...• Processes that underpin the service transition project and the skills and techniques needed to properly asses and manage the transition. • How to manage... Learn about: Critical Success Factors, Change Management, Service Transition...

...function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement... Learn about: Stakeholder Management, Service Desk, Technology Infrastructure...

...• Defining the business value of formalised IT operations and using insights gained for better budgeting. • Collecting service user feedback and resolving... Learn about: Knowledge management, Stakeholder Management, Service Capability...

...for configuration management, operations and availability. Roles that would typically fall under this category would be configuration managers... Learn about: Framework Transition, Change Management, Operational Support...

...• Using technology to support PPO goals and services... Learn about: Stakeholder Management, Third Parties, Knowledge management...