City Business Library courses

...• Risk Theme • Plans Theme • Quality Theme • Change Theme • Progress Theme • Exam Preparation and Approaches IASSC Lean Six Sigma Green Belt Training &... Learn about: Operations Management, Six Sigma, IT risk...

...• Getting started & Introduction to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme... Learn about: Office IT, Risk Management, IT Project Management...

...Hone your PRINCE2® and Agile skills to demonstrate your understanding of these two industry-recognised methodologies while gaining official certification... Learn about: IT Project Management, Project Management, Project Manager...

...Learn the fundamental knowledge behind the world’s foremost quality and process management methodology with a licenced affiliate. The Lean Six Sigma Yellow... Learn about: Quality management, Lean Management, Waste management...

...studying goals to suit your career development. Usually certified Yellow Belts will have job roles such as business process analyst and process improvement co-ordinator... Learn about: Quality Training, Six Sigma, Lean Six Sigma...

...if your career or personal development goals demand it. The Green Belt leads to job roles such as continuous improvement manager, process improvement manager... Learn about: Statistical analysis, Six Sigma, Lean Six Sigma...

...Source: www.payscale.com Enhance your knowledge of process improvement and prepare for a senior position in a project team by achieving the intermediate... Learn about: Waste management, Statistical analysis, Six Sigma...

...Master the process improvement framework Lean Six Sigma with this course with a licenced affiliate. There are no prerequisites to take this course... Learn about: Waste management, Lean Management, Lean Six Sigma...

...• The Measure phase which is used to catalogue and analyse existing processes to define an operational baseline that can be used to calculate potential capability of each... Learn about: Lean Management, Statistical analysis, Six Sigma...

...Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit... Learn about: Service Implementation, Service Transition, Service Management...

...Begin the process of building a structured IT service offering using the world-renowned ITIL® service management methodology to provide the framework... Learn about: Service Delivery, Service Transition, Service Life Cycle...

...• Implementing a new service delivery process and how to assess performance and ROI. Service Transition • The principles behind service transition – e.g... Learn about: Service Transition, Human Element, Continual Service Improvement...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Technology Infrastructure, Critical Success Factors, Service level agreements...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Service level agreements, Stakeholder Management, Human Element...

...move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers, service desk managers... Learn about: Service Desk, Critical Success Factors, Service Operation...

...• How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational... Learn about: Critical Success Factors, Change Management, Human Element...

...• Placing continual service improvement in context to other ITIL® lifecycle elements. • The principles and processes behind ITIL® CSI and how they must... Learn about: Service Desk, Life Cycle, Technology Infrastructure...

...• The use of technology to help improve and underpin OSA frameworks and processes... Learn about: Critical Sucsess Factors, Change Management, Third Parties...

...• The use of technology to help improve and underpin OSA frameworks and processes... Learn about: Change Management, Framework Transition, Third Parties...

...them into a modern IT service. • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement... Learn about: Framework Transition, Knowledge management, Service Capability...