City Business Library courses

...before putting those plans into action. • The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits... Learn about: Six Sigma, Operations Management, IT risk...

...• Create a timeboxed plan • Understanding the importance of negotiation and collaboration with key stakeholders. • How to set up and manage an Agile project... Learn about: Project Management, Programme Planning, Ms Office...

...deliver a worldwide recognised certification to compliment the knowledge you have gained from this in-depth training. • Getting started & Introduction... Learn about: IT risk, Project Management, IT Project Management...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Sigma Software, Six Sigma, Lean Management...

...averaging a salary of £29,000. Source: www.payscale.com The Lean Six Sigma Yellow Belt is for anyone who wants to understand basic Lean Six Sigma concepts... Learn about: Six Sigma, Lean Management, Process Improvement...

...and quality assurance manager; they have salaries averaging £45,000. Source: www.payscale.com The Green Belt is for anyone who is a member of a process... Learn about: Process Improvement, Sigma Software, Six Sigma...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each... Learn about: Six Sigma, Quality management, Lean Six Sigma...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Statistical analysis, Process Improvement, Waste management...

...process improvement framework Lean Six Sigma with the Lean Six Sigma Black Belt training course and examination. Fully accredited by the IASSC... Learn about: Quality management, Lean Management, Statistical analysis...

...period • The operations required to maintain customers expected levels of service and transition • Building a continual service improvement plan that keeps... Learn about: Service Operation, Service Management, Service Delivery...

...raising standards and customer satisfaction levels... Learn about: Service Delivery, Service Transition, Service Operation...

...• How to implement the organisational and operational changes required for a continual service improvement program. • Technology considerations when designing... Learn about: Stakeholder Management, Human Element, Critical Success Factors...

...and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. • The ITIL® interpretation of service... Learn about: Human Element, Technology Infrastructure, Critical Success Factors...

...strategy is defined and managed. The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand... Learn about: Human Element, Service Strategy, Service Desk...

...able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits... Learn about: Service level agreements, Technology Infrastructure, Human Element...

...ITIL® Intermediate Service Transition package. Once the ST exam has been passed you will be able to undertake roles such as change manager, project support... Learn about: Change Management, Service level agreements, Human Element...

...you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing... Learn about: Stakeholder Management, Service Desk, Life Cycle...

...• Specifying and implementing technologies required to assist with service provision. Release, Control & Validation • Using transition planning and support... Learn about: Stakeholder Management, Service Offerings, Third Parties...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate Operational Support & Analysis (OSA) course and... Learn about: Change Management, Stakeholder Management, Critical Sucsess Factors...

...network control and operation, security manager and security administrator. The ITIL® PPO course takes students through the practical application of... Learn about: Third Parties, Configuration management, Critical Sucsess Factors...