City Business Library courses

...This course is for anyone who is looking to become certified and apply these industry-recognised methodologies into their current, or prospective... Learn about: Six Sigma, IT risk, Operations Management...

...• Model and prototype aspects of the solution to ensure the correct development path is being followed. • Elicit, analyse, prioritise and manage requirements for deliverables... Learn about: Ms Office, Office IT, Programme Planning...

...deliver a worldwide recognised certification to compliment the knowledge you have gained from this in-depth training. • Getting started & Introduction... Learn about: Project Manager, IT Project Management, Project Management...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value, but with less... Learn about: Statistical analysis, Lean Management, Process Improvement...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality Training, Six Sigma, Waste management...

...The Lean Six Sigma Green Belt goes hand-in-hand with other project management qualifications. You will also be able to study the Black Belt at some stage in the future... Learn about: Lean Management, Sigma Software, Six Sigma...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Waste management, Lean Six Sigma, Lean Management...

...elements of waste are identified and the management decisions required to move forward. • The Measure phase which is used to catalogue and analyse existing... Learn about: Process Improvement, Quality management, Six Sigma...

...Get certified and master process improvement framework Lean Six Sigma with the Lean Six Sigma Black Belt training course and examination. The Lean... Learn about: Black Belt, Lean Management, Sigma Software...

...raising standards and customer satisfaction levels... Learn about: Service Management, Service Implementation, Service Transition...

...• The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service... Learn about: Service Management, Service Life Cycle, Service Delivery...

...action when required. • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service... Learn about: Stakeholder Management, Service level agreements, Service Operation...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Human Element, Service Desk, Service Design...

...strategy is defined and managed. The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand... Learn about: Human Element, Technology Infrastructure, Team Building...

...the wider ITIL® framework to fulfil business needs. • The factors that explain why systems and services are delivered in the way that they are and the... Learn about: Service level agreements, Critical Success Factors, Stakeholder Management...

...• How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational... Learn about: Critical Success Factors, Service Desk, Service level agreements...

...Across the Lifecycle course which leads to the title of “ITIL® Expert”. Anyone who has passed the ITIL® Foundation and is looking to embark on a journey... Learn about: Change Management, Critical Success Factors, Technology Infrastructure...

...• How to specify and implement high availability systems to maintain service quality at all times. • Using IT service continuity principles to maintain... Learn about: Quality Training, Critical Sucsess Factors, Change Management...

...for configuration management, operations and availability. Roles that would typically fall under this category would be configuration managers... Learn about: Operational Support, Framework Transition, Service Capability...

...The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The... Learn about: Stakeholder Management, Critical Sucsess Factors, Configuration management...