City Business Library courses

...the quality of the output by identifying and removing causes of defects. • The Define phase during which projects are selected and wasteful elements are... Learn about: Operations Management, IT risk, Six Sigma...

...benefits and principles underlying a structured approach to programme management. • MSP® Introduction and Overview • MSP® Framework and Concepts • Vision... Learn about: Programme Planning, Risk Management, Office IT...

...This course will provide you with the skills and certification to function in roles such as project manager, IT project manager and software development manager... Learn about: Project Manager, Project Management, IT risk...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value, but with less... Learn about: Sigma Software, Waste management, Quality Training...

...catalogue and analyse existing processes to define an operational baseline that can be used to calculate potential capability of each. • The Control phase... Learn about: Statistical analysis, Quality Training, Process Improvement...

...or quality team and looking to take on more responsibility as part of their career or personal development. The qualification also allows students to train... Learn about: Sigma Software, Six Sigma, Quality management...

...Enhance your knowledge of process improvement and prepare for a senior position in a project team by achieving the intermediate level of the Lean Six Sigma... Learn about: Quality management, Process Improvement, Statistical analysis...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Sigma Software, Black Belt, Lean Six Sigma...

...putting those plans into action. • The Control phase monitors each change that is made and record any deviations from the predicted benefits... Learn about: Black Belt, Process Improvement, Lean Management...

...After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits... Learn about: Service Operation, Service Delivery, Service Life Cycle...

...Ideal for anyone in first-line support or in a technical support role. The course is an overview of the ITIL® framework and how to apply... Learn about: Service Operation, Service Delivery, Service Management...

...and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations... Learn about: Stakeholder Management, Service Management, Service Operation...

...and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. • The ITIL® interpretation of service... Learn about: Human Element, Technology Infrastructure, Service Desk...

...role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation. • The principles... Learn about: Service Strategy, Stakeholder Management, Critical Success Factors...

...or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. The ITIL® Intermediate... Learn about: Human Element, Service level agreements, Change Management...

...• Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. • Processes that... Learn about: Stakeholder Management, Service level agreements, Human Element...

...The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes... Learn about: Change Management, Stakeholder Management, Technology Infrastructure...

...set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program... Learn about: Change Management, Quality Training, Critical Sucsess Factors...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate Operational Support & Analysis (OSA) course and... Learn about: Operational Support, Service Capability, Stakeholder Management...

...The course suits students who are IT professionals, have their ITIL® Foundation Qualification and work in areas such as IT operations, network support... Learn about: Stakeholder Management, Framework Transition, Third Parties...