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City Business Library courses
- Vocational qualification
- Online
- Different dates available
- 12 Months
...Exam The course will give students the fundamental knowledge needed to use the principles of Lean Six Sigma to run processes more efficiently and improve... Learn about: IT risk, Six Sigma, Operations Management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...• Getting started & Introduction to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme... Learn about: Programme Planning, Risk Management, Ms Office...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...This course is for anyone who is looking to become an expert in the project management field. PRINCE2® This PRINCE2® course comes with 12 full interactive... Learn about: Project Manager, IT Project Management, Project Management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...but with less work and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Six Sigma, Quality Process, Quality Training...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Quality Process, Sigma Software, Process Improvement...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...model how processes may be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest... Learn about: Waste management, Lean Six Sigma, Quality management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...You will also be able to study the Black Belt at some stage in the future, if your career or personal development goals demand it. The Green Belt leads... Learn about: Quality management, Lean Management, Waste management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...The Lean Six Sigma Black Belt goes hand-in-hand with many other project and quality management courses. The Black Belt can lead you into roles such as lead analyst... Learn about: Process Improvement, Lean Six Sigma, Six Sigma...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...putting those plans into action. • The Control phase monitors each change that is made and record any deviations from the predicted benefits... Learn about: Lean Six Sigma, Waste management, Lean Management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...both themselves and their customer. It is seen as the number one solution framework and approach to service management in the world. Once the Foundation... Learn about: Service Implementation, Service Transition, Service Life Cycle...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...raising standards and customer satisfaction levels... Learn about: Service Transition, Service Management, Service Delivery...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...and risks associated with service transition and how best to meet each. Service Operation • The factors that explain why systems and services are delivered... Learn about: Service Design, Stakeholder Management, Technology Infrastructure...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...design and how those services fit into the rest of the ITIL® library. • The best practice principles behind designing a service that supports other elements... Learn about: Critical Success Factors, Service level agreements, Service Desk...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for anyone... Learn about: Service Desk, Critical Success Factors, Human Element...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. The ITIL® Intermediate... Learn about: Human Element, Service Desk, Technology Infrastructure...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide... Learn about: Service Transition, Change Management, Service level agreements...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. Once the CSI exam has been passed... Learn about: Stakeholder Management, Life Cycle, Technology Infrastructure...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...• Using pre-planned responses to service incidents with a view to minimising negative effects and delivering satisfactory outcomes. • An access management... Learn about: Service Offerings, Service Capability, Knowledge management...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...• How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels... Learn about: Critical Sucsess Factors, Stakeholder Management, Third Parties...
- Vocational qualification
- Online
- Different dates available
- 12 Months
...The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The... Learn about: Stakeholder Management, Service Capability, Change Management...