City Business Library courses

...be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest business benefits... Learn about: IT risk, Operations Management, Six Sigma...

...PRINCE2® This PRINCE2® course comes with 12 full interactive lessons covering every aspect of the official syllabus from Axelos. The course will fully... Learn about: Ms Office, IT Project Management, Risk Management...

...Quality Theme • Change Theme • Progress Theme • Exam Preparation and Approaches Agile Project Management The Foundation stage will take students through... Learn about: IT risk, IT Project Management, Project Manager...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Statistical analysis, Quality Training, Quality management...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Quality Training, Quality management, Quality Process...

...Study the intermediate level of the industry-standard Lean Six Sigma process improvement methodology and enhance your knowledge with a licenced affiliate... Learn about: Quality management, Waste management, Six Sigma...

...You will also be able to study the Black Belt at some stage in the future, if your career or personal development goals demand it. The Green Belt leads... Learn about: Lean Six Sigma, Waste management, Quality management...

...processes to define an operational baseline that can be used to calculate potential capability of each. • The Analyse phase uses statistical analysis and... Learn about: Process Improvement, Sigma Software, Quality management...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each improvement... Learn about: Process Improvement, Lean Six Sigma, Quality management...

...towards the 17 needed to progress to Managing Across the Lifecycle. Source: www.payscale.com The ITIL® Foundation course is ideal for project managers... Learn about: Service Operation, Service Implementation, Service Life Cycle...

...can also be used to go onto further study through the Service Lifecycle or Service Capability routes, which lead to the Managing Across the Lifecycle course... Learn about: Service Management, Service Transition, Service Delivery...

...in the way that they are and the value they provide to the business. • The way by which IT services are organised and delivered, such as event management... Learn about: Service Operation, Service Design, Service Desk...

...design and how those services fit into the rest of the ITIL® library. • The best practice principles behind designing a service that supports other elements... Learn about: Service Desk, Service level agreements, Technology Infrastructure...

...who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who... Learn about: Issue Resolution, Team Building, Technology Infrastructure...

...ensure they are all addressed according to ITIL® standards... Learn about: Stakeholder Management, Critical Success Factors, Service Desk...

...• How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational... Learn about: Service Transition, Service Desk, Technology Infrastructure...

...• Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations... Learn about: Technology Infrastructure, Stakeholder Management, Service level agreements...

...• The use of technology to help improve and underpin OSA frameworks and processes... Learn about: Knowledge management, Service Capability, Service Offerings...

...work reliably in roles including database administrator, network support, configuration manager and availability manager. The course counts as four... Learn about: Framework Transition, Change Management, Service Capability...

...network control and operation, security manager and security administrator. The ITIL® PPO course takes students through the practical application of... Learn about: Third Parties, Knowledge management, Critical Sucsess Factors...