City Business Library courses

...the quality of the output by identifying and removing causes of defects. • The Define phase during which projects are selected and wasteful elements are... Learn about: Operations Management, IT risk, Six Sigma...

...• Risk Theme • Plans Theme • Quality Theme • Change Theme • Progress Theme • Exam Preparation and Approaches Agile Project Management The Foundation stage... Learn about: Project Management, Risk Management, Quality Training...

...Quality Theme • Change Theme • Progress Theme • Exam Preparation and Approaches Agile Project Management The Foundation stage will take students through... Learn about: IT Project Management, IT risk, Project Manager...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Process Improvement, Waste management, Six Sigma...

...Become certified in the world’s most recognised quality and process management methodology with an official licenced affiliate. The Lean Six Sigma Yellow... Learn about: Sigma Software, Six Sigma, Quality Training...

...if your career or personal development goals demand it. The Green Belt leads to job roles such as continuous improvement manager, process improvement manager... Learn about: Quality management, Waste management, Six Sigma...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Six Sigma, Lean Six Sigma, Process Improvement...

...to perform useful statistical experiments to help identify new efficiencies and savings. • The Define phase during which projects are outlined... Learn about: Six Sigma, Process Improvement, Waste management...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Statistical analysis, Waste management, Sigma Software...

...Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit... Learn about: Service Implementation, Service Management, Service Delivery...

...The ITIL® Foundation course provides a good base for anyone who is looking to go into first-line support or IT service management. The Foundation course... Learn about: Service Operation, Service Transition, Service Management...

...including stakeholder expectations and communications. • Assessing organisational impact and changes throughout the service transition project... Learn about: Service Management, Service Desk, Stakeholder Management...

...Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery... Learn about: Service Desk, Human Element, Technology Infrastructure...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Service Strategy, Technology Infrastructure, Service level agreements...

...principles to your operations, raising in standards and consistency throughout the process. Once the Service Operation exam has been passed you will... Learn about: Technology Infrastructure, Service Operation, Stakeholder Management...

...IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide... Learn about: Human Element, Change Management, Technology Infrastructure...

...be applied to service delivery programs. • How to implement the organisational and operational changes required for a continual service improvement program... Learn about: Human Element, Critical Success Factors, Stakeholder Management...

...earning an average salary of £45,000. Source: www.payscale.com Anyone who holds the ITIL® Foundation Certification and needs to get an understanding... Learn about: Knowledge management, Stakeholder Management, Service Offerings...

...minimising negative effects and delivering satisfactory outcomes. • An access management process that protects internal data security. • How to meet the... Learn about: Service Capability, Stakeholder Management, Operational Support...

...Specialise on the practical application of PPO practices and get certified with this complete ITIL® Planning, Protection and Optimization training and exam package... Learn about: Configuration management, Change Management, Critical Sucsess Factors...