City Business Library courses

...can be used to calculate potential capability of each. • The Analyse phase uses statistical analysis and hypothesis testing to model how processes may... Learn about: Six Sigma, Operations Management, IT risk...

...The Practitioner stage will then take students through how to implement Agile into a practical project environment: • Overseeing products and deliverables... Learn about: Ms Office, IT Project Management, Risk Management...

...• Create a timeboxed plan • Understanding the importance of negotiation and collaboration with key stakeholders. • How to set up and manage an Agile project... Learn about: IT Project Management, Project Manager, Project Management...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality management, Quality Process, Quality Training...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality Training, Waste management, Six Sigma...

...more efficiently and improve the quality of the output by identifying and removing causes of defects. • The Define phase during which projects are selected... Learn about: Statistical analysis, Lean Six Sigma, Quality management...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Waste management, Process Improvement, Lean Six Sigma...

...Master the process improvement framework Lean Six Sigma with this course with a licenced affiliate. There are no prerequisites to take this course... Learn about: Six Sigma, Process Improvement, Lean Management...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each improvement... Learn about: Six Sigma, Lean Management, Sigma Software...

...with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations... Learn about: Service Operation, Service Life Cycle, Service Implementation...

...Ideal for anyone in first-line support or in a technical support role. The course is an overview of the ITIL® framework and how to apply... Learn about: Service Transition, Service Implementation, Service Life Cycle...

...Fully prepare for taking on the Managing Across the Lifecycle course with this ITIL® Intermediate Level Service Lifecycle track. This bumper training... Learn about: Human Element, Service Transition, Critical Success Factors...

...Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. Once you have passed the SD exam... Learn about: Critical Success Factors, Human Element, Service level agreements...

...• The principles behind good service design • The processes the need to be built in to support and manage the service strategy • Using IT frameworks to... Learn about: Critical Success Factors, Stakeholder Management, Service level agreements...

...• Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service desk and supporting... Learn about: Service Operation, Service Desk, Technology Infrastructure...

...impact and changes throughout the service transition project. • The technical implications of service transition with special consideration of the move... Learn about: Service Transition, Service Desk, Critical Success Factors...

...• Placing continual service improvement in context to other ITIL® lifecycle elements. • The principles and processes behind ITIL® CSI and how they must... Learn about: Stakeholder Management, Life Cycle, Change Management...

...Agreements • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders. • Negotiating... Learn about: Service Capability, Service Offerings, Third Parties...

...work reliably in roles including database administrator, network support, configuration manager and availability manager. The course counts as four... Learn about: Framework Transition, Stakeholder Management, Operational Support...

...• Using technology to support PPO goals and services... Learn about: Framework Transition, Stakeholder Management, Knowledge management...