ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one. • Placing continual service improvement in context to other ITIL® lifecycle elements. • The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. • How to implement the organisational and operational changes required for a continual service improvement program. • Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations.