City & Guilds - System Support

City & Guilds Level II Diploma – Systems Support:

1). MAINTAIN EQUIPMENT AND SYSTEMS

• Identify hazards and reduce risks to health and safety
• Identify hazards and reduce risks associated with electrostatic discharge
• Apply, check and record preventive maintenance procedures on hardware / equipment in ICT systems
• Identify failures with hardware / equipment in ICT systems
• Apply, check and record remedial maintenance on hardware / equipment in ICT systems

2). CUSTOMER SUPPORT PROVISION

• Provide technical information and support in response to customer requirements
• Identify potential improvements in the customers use of resources.
• Assist in reviews to identify how automated procedures may improve customers use of resources
• Create routine automated procedures and assist in the creation of complex automated procedures

3). INSTALL AND CONFIGURE EQUIPMENT AND OPERATING SYSTEMS

• Prepare hardware / equipment for installation
• Install and configure hardware / equipment
• Test installed hardware / equipment
• Prepare, carry out and document the installation and upgrade of operating systems
• Configure and test installed operating systems

4). NETWORKING

• Identify network concepts and terminology
• Use and control local area network
• Select hardware components for a network
• Install and configure a peer to peer network
• Install and configure a system for internet access

UNDER NEW DEAL OPTION

Course breakdown

• 6 weeks taught lesson,
• 2 weeks for assignments and exams,
• 2 weeks job search
• 16 weeks work placement = 26 weeks

Who is it aimed at?

• People who wish for career progression within the Information Technology industry

Progression Route

Employment in a range of IT Support Roles including

• Computer Operator
• Field Support Technician
• Hardware Installation Technician
• Help Desk Technician
• Network Support Technician
• PC Technician
• Service Centre Technician

Go on to further studies including

• City and Guilds Level 3 Systems Support
• CompTIA A+
• Network +
• Microsoft Certified Professional (MCP) qualification