Communicating and Influencing - For Managers and Team Leaders Training Course

Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
Their colleagues
Their bosses
Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
By the end of the course, delegates will be able to:
Appreciate the need to manage their own behaviour before they can influence others’ behaviour
Understand the strengths and weaknesses of the various communications media available
Manage their internal and external customers and stakeholders
Explain how to deal with the difficult situations they may encounter in the office