Course not currently available

Communicating Face-to-Face

Ed-next

Course

Online

£ 21 VAT exempt

The best Other Communication Skills courses

See all

See all

Description

  • Type

    Workshop

  • Methodology

    Online

  • Class hours

    1h

  • Duration

    4 Weeks

Customer Service

Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions. Having this skill allows them to better understand a customer’s needs, which leads to a higher likelihood that they will be able to fulfill this need.  Solid face-to-face communications skills is an essential for every customer service worker. This course discusses face-to-face customer service.

About this course

After completing this course, you should be able to:
•Recall the best ways to ask questions
•Recognize the best way to answer questions
•Identify how positive language leads to good customer service
•Identify how to handle customer requests
•Recall ways to handle sensitive situations

The course is aimed at anybody involved in Customer Service.

No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.

You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.

It is a Customer Service self-study course with access to the program for 4 weeks. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.

On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrolment periods.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Public Speaking
  • Business Presentation
  • Body Language
  • Presentation Skills
  • Customer Service
  • Communication Skills
  • Interpersonal Communication
  • Effective Communication
  • Improve Communication
  • Oral Communication
  • Verbal Communication
  • Skills and Training

Teachers and trainers (1)

Teaching Staff

Teaching Staff

Teacher

Course programme

By the end of this course the learner will be able to:



    • Recall the best ways to ask questions

    • Recognize the best way to answer questions

    • Identify how positive language leads to good customer service

    • Identify how to handle customer requests

    • Recall ways to handle sensitive situations




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

See related categories

Communicating Face-to-Face

£ 21 VAT exempt

The best Other Communication Skills courses

See all

See all