Communication for Business

The Content of this course is Divided into 2 Units Are as Follows- Unit 1: Oral communications -It’s not what you say, but the way you say it. Research has shown that first impressions are based 38 per cent on the style of speaking. This unit is designed to help you use your voice properly and to ensure you understand the importance of language, together with the need to apply it to different types of people and circumstances. When trying to get your message across it is important that the listener clearly understands you. The unit gives guidelines on how you can adopt a clear, positive and polite speaking manner. As a result, your speaking and listening skills will be more effective. Unit 2: Body language -Research has shown that first impressions are based 55 per cent on appearance. A framework is designed to help you adopt positive body language, which in itself plays a vital part in your appearance, voice and what you say. This unit gives you guidance on how to improve your own body language and understand your customers via their body language. Advice is given on the importance of reinforcing your message through your own body language. Types of body language are explained throughout the unit. Unit 3: Written communications -This unit is designed to help you write clearly and accurately for a wide range of written communication formats, eg letters, e-mails, memos and reports. A framework is designed, providing guidance on the styles and types of language to use for different written communication formats. Emphasis is placed on the importance of using reader-friendly styles in order to promote real understanding on the part of the reader. Unit 4: Documenting and accessing information -This unit is designed to help you with your documentation and recording skills. A framework is designed to advise you on how to update, record and store relevant information. Emphasis is placed on using the correct format and procedure, with advice on how to access information. The unit also gives guidance on confidentiality procedures, a crucial aspect in the highly- competitive world of modern business.