Master the soft skills required to have higher persuasion and greater leadership skills.This communication course has been build through years of working in a competitive corporate environment where you need to be able to communicate clearly and get your point across to multiple parties that may have contradicting interests. I have successfully applied the methods and tools described in order to achieve the objectives I had. Experience together with soft skills courses and trainings have developed my skills and the capacity to see past conflict in order to achieve my goals.My work as both a project manager and a corporate trainer have helped me refine my techniques and skills while also confirming that there is added value brought in the life of the participants through the topics discussed. Teams which have participated in this course have reported an increase in efficiency, the ability to formulate clear ideas and to understand the people that they are in conflict with. Project managers and delivery leads have also confirmed and increase in client satisfaction and a decrease in team turnover while fostering a collaborative environment where experience is shared and new joiners are helped by seniors. I will guide you through all you need to know in order to improve your communication skills and conflict resolution skills. During our time together you will learn about verbal communication, how to resolve conflicts, how to manage conflicts and how to communicate effectively.After you have enrolled to the course you will learn about identifying the root cause of the conflict and how to deal with the different conflicts that may arise.
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We will be talking about multiple subjects and also deep diving into them for a more profound experience and also in order to provide examples and give you a better understanding
Facilities
Location
Start date
Online
Start date
Different dates availableEnrolment now open
About this course
You will learn how to communicate effectively
You will gain communication skills that will grant you an advantage during conflicts
Increase your self-esteem and the respect others give you
Improved soft skills
Conflict management
Generate better alternatives
How to solve conflicts in the workplace
Course will be updated regularly with new content
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This centre's achievements
2021
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
Communication Training
Project
Materials
Sound
Communication Skills
Conflict Resolution
Conflict
Course programme
Introduction & Course structure
1 lecture04:45Course structure This lecture will describe the structure the course has and how I have split the information.Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Introduction & Course structure
1 lecture04:45Course structure This lecture will describe the structure the course has and how I have split the information.Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Course structure This lecture will describe the structure the course has and how I have split the information.
Course structure This lecture will describe the structure the course has and how I have split the information.
Course structure This lecture will describe the structure the course has and how I have split the information.
Course structure This lecture will describe the structure the course has and how I have split the information.
This lecture will describe the structure the course has and how I have split the information.
This lecture will describe the structure the course has and how I have split the information.
Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Define what conflicts mean for you The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
The scope of this assignment is to allow you to take a few minutes and consider what conflicts mean for yourself. Think about how you view them, how do conflicts sound to you and how they make you feel.
Imagine about the conflicts that you have had in the present, past or fear in the future
Understanding Interpersonal conflict
4 lectures28:25Most common sources of conflict We will be talking about the most common sources of conflict and what they mean. How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them. Session 2: What to take away and key pointsDownloadable materialsUnderstand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Understanding Interpersonal conflict
4 lectures28:25Most common sources of conflict We will be talking about the most common sources of conflict and what they mean. How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them. Session 2: What to take away and key pointsDownloadable materialsUnderstand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Most common sources of conflict We will be talking about the most common sources of conflict and what they mean.
Most common sources of conflict We will be talking about the most common sources of conflict and what they mean.
Most common sources of conflict We will be talking about the most common sources of conflict and what they mean.
Most common sources of conflict We will be talking about the most common sources of conflict and what they mean.
We will be talking about the most common sources of conflict and what they mean.
We will be talking about the most common sources of conflict and what they mean.
How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.
How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.
How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.
How we can keep conflicts constructive Describes way through which we can keep conflicts constructive and create an actual benefit from them.
Describes way through which we can keep conflicts constructive and create an actual benefit from them.
Describes way through which we can keep conflicts constructive and create an actual benefit from them.
Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
Cognitive conflict We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
We will be talking about what it means to have a cognitive or affective conflict.
We will see what are the differences between them and how we can recognize them.
Session 2: What to take away and key pointsDownloadable materialsSession 2: What to take away and key pointsDownloadable materialsSession 2: What to take away and key pointsDownloadable materialsSession 2: What to take away and key pointsDownloadable materialsDownloadable materialsDownloadable materialsUnderstand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Understand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Understand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Understand where your conflicts fit Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Apply the knowledge gained during this section in order to identify what was the root cause of the conflict (competition, change, etc).
What could you have done in order to make the conflict constructive?
Looking back at these conflicts what do you think you can say about what went good or bad.
Conflict resolution techniques
5 lectures24:27How people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.Conflict resolution techniques What are the different ways through which people deal with conflict? We tend to behave differently depending on what is most important to us, the person or the objective. Collaboration What does it mean to collaborate and how can you foster such an environment? Constructive confruntation We can take conflicts head on and go and treat them before they become unmanageable. But how exactly can we do that? This lecture will show you exactly that.Session 3: What to take away and key pointsDownloadable materials
Conflict resolution techniques.
5 lectures24:27How people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.Conflict resolution techniques What are the different ways through which people deal with conflict? We tend to behave differently depending on what is most important to us, the person or the objective. Collaboration What does it mean to collaborate and how can you foster such an environment? Constructive confruntation We can take conflicts head on and go and treat them before they become unmanageable. But how exactly can we do that? This lecture will show you exactly that.Session 3: What to take away and key pointsDownloadable materialsHow people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
How people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
How people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
How people perceive conflicts People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
People view conflicts in a lot of different ways. We will talk about these differences and what they mean.
Conflict resolution techniques What are the different ways through which people deal with conflict? We tend to behave differently depending on what is most important to us, the person or the objective
Additional information
Basic knowledge of English and access to a laptop and internet connection
Basic knowledge of communication and what conflict resolution means and why it's important
Audio quality is better with headphones